Top Tech Jobs & Startup Jobs in Melbourne

Lead the operational management of the Voice of Customer ecosystem, including platform administration, surveys, workflows, data integrations, dashboards, reporting, sentiment analysis, and text analytics. Translate member feedback and contact-centre data into actionable insights through driver analysis and statistical techniques. Manage privacy-compliant data protocols, support senior stakeholders, coach colleagues, and improve customer experience measurement and reporting across the organisation.

Leads knowledge and content management strategy, governance, operating models, and lifecycle accountability across the Member Domain. Owns the Lighthouse knowledge platform vision, roadmap, and investment priorities; establishes content ownership, review, and approval frameworks; develops leadership capability; ensures compliance and risk control; and drives continuous improvement using analytics, search behavior, content performance, and frontline feedback.

Lead second-line enterprise risk and compliance activities across Group Risk, including policy reviews, risk assessments, controls testing, monitoring, assurance, incident management, and risk reporting. Support risk transformation initiatives, embed revised frameworks and obligations management, prepare Power BI reports for senior governance forums, conduct workshops, and influence stakeholders across accountability lines. The role also supports regulatory interpretation, continuous improvement, and business-as-usual risk activities through December 2027.

Leads product design strategy across multiple products and member journeys, manages and develops Product Designers, establishes design standards and systems, and partners with Product, Engineering, CX, Brand, and business stakeholders. The role champions accessible, compliant, consistent, research-led, and member-centred experiences while improving design processes and delivery practices at scale.

Leads discovery and delivery of strategic digital initiatives across member and adviser channels, including portals, mobile applications, websites, workflow, onboarding, and self-service experiences. Translates business objectives into product outcomes, priorities, backlogs, user stories, and acceptance criteria. Coordinates Product Owners, Technology, Architecture, UX/CX, and Engineering teams, manages cross-squad dependencies, engages stakeholders, and uses data to optimize member outcomes.

Leads change, capability, and operational readiness initiatives across frontline environments. Uses quality, risk, complaint, and operational insights to identify priorities, translate business and regulatory changes into practical strategies and learning solutions, and implement sustainable improvements. Partners with operational leaders and stakeholders to strengthen compliance, improve performance, and deliver better member outcomes.

Supports ESG integration and stewardship across private market investments by collecting, validating, analyzing, and transforming portfolio ESG data. Responsibilities include implementing data vendors, developing data controls and dashboards, supporting regulatory reporting, identifying data gaps, managing stakeholders, preparing communications, and collaborating with technology and investment teams. The role also contributes to transaction due diligence and asset ownership activities.

Support AustralianSuper’s AML/CTF and fraud risk framework by translating regulatory obligations into policies, procedures, and controls. Conduct transaction monitoring, intelligence and threat analysis, digital and forensic examinations, and fraud trend analysis. Identify suspicious matters and lodge reports with AUSTRAC, assess risks from business and product changes, identify control weaknesses, and prepare compliance reporting for senior management, directors, and regulators.

Manage assurance activities across AustralianSuper’s advice channels, including licensee due diligence, attestations, advice fee reviews, file audits, compliance assessments, incident remediation, risk monitoring, and stakeholder relationships. The role supports advice journey development and continuous improvement of the Advice Assurance Program while ensuring trustee obligations, legal requirements, ethical standards, and member interests are upheld.

Lead actuarial modelling and analysis for member lifetime value, reserves, forecasts and member behaviour. Develop and maintain transparent models using Excel, Python and analytical tools, ensuring governance, testing, validation and compliance with model risk standards. Translate complex analysis into actionable insights for executives, support responses to market and policy changes, identify strategic membership implications, mentor colleagues and escalate delivery risks and control weaknesses.