Top Application Support Jobs in Melbourne

Owns complex, high-severity customer support cases for a SaaS platform, conducting backend investigations using code, logs, monitoring tools, databases, and web protocols. Serves as the senior escalation point and liaison between customers, support, product, and engineering teams. The role also mentors support staff, scales troubleshooting knowledge, improves support tools and processes, manages cases within SLAs, and participates in an on-call rotation.

Support and maintain data-focused customer applications by monitoring systems, resolving production incidents, managing service requests, and improving application reliability, scalability, security, and maintainability. The role involves collaboration with engineering teams, customers, vendors, and service providers, as well as application enhancements, documentation, audit support, and guidance for junior and offshore team members.

Provides SaaS application support primarily for Adobe Sign and DocuSign, managing ServiceNow tickets, integrations, onboarding, enhancements, escalations, documentation, SLAs, and KPI reporting. Serves as a subject matter expert for application projects, coordinates with vendors and integration partners, tests resiliency plans, supports compliance and security requirements, and contributes to application strategy and complex IT initiatives.

Provide Level 2/3 application and systems support for defence ISR applications in a Linux/Unix environment. Own incidents end-to-end, perform root cause analysis, deploy updates under change control, and improve observability and reliability. Collaborate with developers, ITSM teams, and users; create operational documentation and automate support tasks to increase efficiency.

This role encourages candidates to apply proactively, allowing recruiters to match them with suitable job vacancies based on their skills and motivation.