Top Application Support Jobs in Melbourne

Manage application support and environment for Wealth Management platform. Handle incidents, improve processes, and liaise with teams. Requires production management experience and communication skills.

Provide Level 2/3 application and systems support for defence ISR applications in a Linux/Unix environment. Own incidents end-to-end, perform root cause analysis, deploy updates under change control, and improve observability and reliability. Collaborate with developers, ITSM teams, and users; create operational documentation and automate support tasks to increase efficiency.

Provide advanced Level 2 support for the Reflect & Recover application: manage escalations from Level 1, diagnose root causes, apply configuration changes or workarounds, coordinate with Level 3/product/engineering, update customers end-to-end, contribute to KB content, and mentor junior analysts.

This role encourages candidates to apply proactively, allowing recruiters to match them with suitable job vacancies based on their skills and motivation.

Provide first-line support for the Daymap application: triage and resolve customer incidents, log interactions, escalate complex issues, collaborate with internal teams, and use SQL to query databases for troubleshooting. Focus on timely, customer-first, and transparent communication.

Provide SaaS application support (primarily Adobe Sign/DocuSign) via ServiceNow, manage vendor and integration relationships, maintain runbooks and technical diagrams, lead onboarding and AP integrations, ensure SLA/KPI compliance, support escalations, document resiliency and compliance, and assist with application strategy.