Provide Level 2/3 application and systems support for defence ISR applications in a Linux/Unix environment. Own incidents end-to-end, perform root cause analysis, deploy updates under change control, and improve observability and reliability. Collaborate with developers, ITSM teams, and users; create operational documentation and automate support tasks to increase efficiency.

This role encourages candidates to apply proactively, allowing recruiters to match them with suitable job vacancies based on their skills and motivation.

Provide Level 2 support for the Civica Education Suite: investigate and troubleshoot complex application issues, run SQL queries for data validation, review logs and background jobs, handle SLA-driven cases, liaise with Level 3 Support, Product, Engineering and Technical Operations, and assist with integrations, finance modules, and reporting-related issues.