Top Application Support Jobs in Melbourne

Provides senior-level application support for a payments and financial services platform. Responsibilities include handling escalated product issues, troubleshooting complex technical problems, coordinating incident response, monitoring applications, supporting releases, improving support processes through automation, documenting solutions, and partnering with engineering, QA, product, account management, and customer success teams. The role is primarily hands-on and includes on-call responsibilities.

Provide Level 2 support for the Civica Education Suite: investigate and troubleshoot complex application issues, run SQL queries for data validation, review logs and background jobs, handle SLA-driven cases, liaise with Level 3 Support, Product, Engineering and Technical Operations, and assist with integrations, finance modules, and reporting-related issues.

Provide Level 2/3 application and systems support for defence ISR applications in a Linux/Unix environment. Own incidents end-to-end, perform root cause analysis, deploy updates under change control, and improve observability and reliability. Collaborate with developers, ITSM teams, and users; create operational documentation and automate support tasks to increase efficiency.

This role encourages candidates to apply proactively, allowing recruiters to match them with suitable job vacancies based on their skills and motivation.