Top Application Support Jobs in Melbourne

Provides technical application support and testing by investigating, diagnosing, reproducing, and resolving software, data, and system issues. Uses SQL, logs, support tools, and documentation to analyze faults and validate fixes, configuration changes, and updates. Maintains support procedures and knowledge resources, collaborates with product and engineering teams, manages tickets within SLAs, and analyzes trends to improve resolution times, service quality, and customer satisfaction.

Provides Level 1 application and technical support through phone and ticketing channels. Responsibilities include troubleshooting customer issues, triaging and prioritizing high-volume support queues, documenting interactions, resolving routine problems, escalating complex issues, and collaborating with technical teams. The role also uses knowledge bases, automation, and AI-powered support tools while identifying recurring issues and contributing to service improvements.

Provides senior-level application support for Charles River investment management software. Responsibilities include troubleshooting complex issues, root-cause analysis, configuration, database administration, SQL and performance tuning, workaround testing, third-party integration support, customer training, issue tracking, documentation, and peer mentoring. The role requires financial markets knowledge, periodic off-hours support, and up to 5% annual travel.

Provides SaaS application support primarily for Adobe Sign and DocuSign, managing ServiceNow tickets, integrations, onboarding, enhancements, escalations, documentation, SLAs, and KPI reporting. Serves as a subject matter expert for application projects, coordinates with vendors and integration partners, tests resiliency plans, supports compliance and security requirements, and contributes to application strategy and complex IT initiatives.

Provide Level 2/3 application and systems support for defence ISR applications in a Linux/Unix environment. Own incidents end-to-end, perform root cause analysis, deploy updates under change control, and improve observability and reliability. Collaborate with developers, ITSM teams, and users; create operational documentation and automate support tasks to increase efficiency.

This role encourages candidates to apply proactively, allowing recruiters to match them with suitable job vacancies based on their skills and motivation.