Top Customer Service Jobs in Melbourne

The Customer Experience Specialist at Xero provides 24/7 support to Xero users, guiding small business owners, bookkeepers, and accountants through their queries. They aim to provide exceptional customer service and help customers make the most out of Xero's platform. Responsibilities include resolving customer queries, participating in call campaigns, and ensuring customer satisfaction. Success is measured by providing quality support, adapting to changing needs, collaborating effectively, and meeting targets for responses and issue escalation.

The Customer Experience Specialist at Xero provides exceptional support to small business owners, accountants, and bookkeepers. Responsibilities include resolving queries, offering advice on product usage, and sharing customer feedback for improvements. The role is dynamic, requiring adaptability, collaboration, and strong communication skills to ensure a positive customer experience.

As a Merchant Support Specialist at Afterpay, you will handle inbound queries from merchant partners, assist with onboarding, update merchant details, resolve disputes, and identify opportunities for process improvement while ensuring excellent service delivery.

As a Customer Support Advisor, you will resolve complex customer queries, manage stakeholder relationships, utilize technology platforms for customer support, and ensure satisfaction while adhering to service level agreements. You will also collaborate with team members to improve customer processes and document interactions effectively.

As a Customer Support Specialist at Mercury, you will assist users with their inquiries over chat, email, and phone, handling account requests and providing guidance on product usage. You will identify systemic issues, collaborate with engineering to resolve bugs, and improve user experience by translating complex banking terminology into clear communication. Building relationships with customers and contributing to the support infrastructure is essential.

ModSquad is seeking Mod Contractors for Tier 1 Customer Support roles, focusing on ticket and email support. This role involves assisting customers, resolving their issues, and optimizing their use of client products. A user-centric approach and a passion for TV and movies are preferred. Candidates must have experience in technical support and be proficient in English.

As a Customer Support Specialist at Connecteam, you will act as the main contact for clients, ensuring their satisfaction and success by addressing inquiries and troubleshooting issues. You will educate clients on best practices and relay feedback to improve client experience.

Lead a team of Customer Support professionals to ensure high-quality software support, manage support ticket resolution in compliance with SLAs, collaborate with engineering teams, track performance metrics, and enhance customer satisfaction. Provide guidance and development opportunities for team members while proactively managing customer inquiries.