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Top Customer Service Jobs in Melbourne

Reposted 4 Days Ago
Remote
Hybrid
Melbourne
Entry level
Entry level
eCommerce • Fintech • Hardware • Payments • Software • Financial Services
As a Customer Support Specialist at Square, you will assist business owners by phone and email, resolving their queries and helping them maximize Square's products. You'll analyze seller issues, collaborate with teams for improvements, and actively engage with sellers to enhance their experience in a fast-paced environment.
Top Skills: Customer ServiceTechnology
2 Days Ago
Melbourne
Senior level
Senior level
Biotech
The Head of Customer Experience ANZ will lead a team to enhance customer satisfaction and service quality by driving transformation, fostering effective communication, and analyzing customer feedback. Responsibilities include managing daily operations, coaching staff, and collaborating with cross-functional teams to align customer goals with business objectives.
Top Skills: CRMCustomer ServiceErpMS OfficeSales Operations
Reposted 4 Days Ago
Remote
Hybrid
Melbourne
Entry level
Entry level
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
As a Customer Support Specialist at Square, you will assist sellers through phone and email by resolving issues, offering guidance, and demonstrating product usage. You'll analyze seller trends and collaborate with product teams to enhance the seller experience, all while developing customer service skills in a supportive environment.
Reposted 22 Days Ago
Hybrid
Melbourne
Junior
Junior
Healthtech • Software
The Support Partner at HomeMade is responsible for managing Home Care Package customers, building relationships, providing case management, and ensuring the effective use of funds and support plans. They will educate customers on self-management and maintain documentation, all while delivering high-quality service in a hybrid work environment.
Top Skills: Case ManagementCloud-Based Contact Center SoftwareCustomer ServiceGoogle SuiteSalesforce
One Month Ago
Melbourne
Entry level
Entry level
Information Technology
This role offers a Trainee Program designed to develop new talent into Case Managers in Workers Compensation. Responsibilities include managing claims, facilitating return to work, handling client calls, and providing needs-based services to injured workers. Extensive training will be provided in case management and relevant laws.
Top Skills: Analytical SkillsClaims ManagementCommunication SkillsCustomer ServiceInterpersonal SkillsMedical AdministrationProblem SolvingTechnology Platforms
Entry level
Cloud • Fintech • Information Technology • Machine Learning • Software
As a Customer Experience Specialist, you will provide support and guidance to small business owners, bookkeepers, and accountants by responding to inquiries and proactively reaching out via email and phone. You'll collaborate with team members to ensure customer satisfaction and use your product knowledge to enhance customer experiences.
Top Skills: Information SystemsXero Accounting Application
Entry level
Cloud • Fintech • Information Technology • Machine Learning • Software
As a Customer Experience Specialist at Xero, you will provide support and guidance to small business owners, bookkeepers, and accountants. Your role is to deliver exceptional customer service, quickly addressing queries and facilitating positive customer experiences. You'll collaborate with teams, capture customer feedback, and adapt to the changing needs of the business.
Top Skills: Information SystemsTechnologyXero Accounting Application
Reposted 26 Days Ago
Melbourne
Entry level
Entry level
Information Technology
In this role, you'll provide first level IT support to federal clients, resolving hardware, software, and network issues with efficiency and professionalism. Tasks include documenting incidents, managing workloads, assigning requests, and performing diagnostics. You'll work in a collaborative environment, and flexibility for rotating shifts is required.
Top Skills: 1St Level It SupportContact Management SystemCustomer ServiceIncident ManagementNetwork OperationsProblem Management

Featured Jobs

Reposted 26 Days Ago
Melbourne
Entry level
Entry level
Information Technology
As a Tech Service Desk agent, you will provide first-level IT support, responding to and resolving customer requests related to software, hardware, and network issues with efficient and friendly service. You will manage time effectively, document incidents accurately, and correct routing of requests to support groups, all while maintaining professionalism across a 24/7 environment.
Top Skills: Customer ServiceData ManagementIt SupportProblem Management
Reposted 26 Days Ago
Melbourne
Entry level
Entry level
Information Technology
This role requires providing first-level IT support, responding to customer requests related to software, hardware, and network issues, documenting incidents, managing workloads, and maintaining data accuracy. The position demands excellent customer service and flexibility to work in a 24/7 environment.
Top Skills: Contact Management SystemsCustomer ServiceIncident ManagementIt SupportNetwork Operations
Reposted 26 Days Ago
Melbourne
Entry level
Entry level
Information Technology
As a Level 1 support agent at Unisys, you will provide proactive IT support for clients, resolve hardware and software issues, document incidents, and manage customer requests. This role involves customer service and problem-solving in a 24/7 environment, ensuring accurate record-keeping and effective communication with users.
Top Skills: Customer ServiceData ManagementIt SupportProblem Management
Reposted 26 Days Ago
Melbourne
Entry level
Entry level
Information Technology
The role involves providing 1st level IT support for Federal Government clients, addressing customer requests related to software, hardware, and network issues, and documenting incidents. Agents must maintain data accuracy, manage workload to meet service levels, and support clients with professionalism and insight while working a rotating shift roster.
Top Skills: 24/7 SupportCustomer ServiceIncident ManagementIt SupportProblem-Solving
Reposted 26 Days Ago
Melbourne
Entry level
Entry level
Information Technology
As a Tech Service Desk agent at Unisys, you'll provide first-level IT support, responding to customer requests related to software, hardware, and network difficulties. The role requires effective time management, accurate documentation, flexible work hours, and professionalism in customer service.
Top Skills: CommunicationCustomer ServiceData ManagementDiagnosticsIt SupportNetwork OperationsProblem Management
Reposted 4 Hours Ago
Melbourne
Junior
Junior
Cloud • Payments • Software
As a Customer Support Advisor at Xplor, you will assist in resolving complex customer queries, build strong client relationships, and ensure high customer satisfaction in a fast-paced environment. Responsibilities include utilizing technology to address issues, enhancing customer-facing processes, and maintaining clear documentation of customer interactions.
Top Skills: Ms Office Suite
3 Days Ago
Melbourne
Mid level
Mid level
Information Technology
The Customer Support Team Lead at Solera is responsible for troubleshooting advanced customer issues related to software and delivering high-quality customer service via various channels. The role includes documenting solutions, training team members, and collaborating closely with product development and IT teams.
6 Days Ago
Melbourne
Entry level
Entry level
Software
As a Customer Support Consultant, you'll provide exceptional customer service through phone, email, and web chat. Handle customer inquiries, resolve issues, communicate effectively with team members, and identify opportunities for improvements in customer experience. Emphasize service quality to foster customer loyalty and contribute to high performance within the Customer Support team.
Top Skills: SalesforceSlackZendesk
4 Days Ago
Melbourne
Junior
Junior
Events • News + Entertainment
The Client Support Representative will assist Client Managers by managing service incidents for events, supporting ticket sales processes, and ensuring efficient communication with fans regarding event changes. Key responsibilities include handling account relocations, communications, and processing refunds in a detail-oriented and fast-paced environment.
11 Days Ago
Hybrid
Melbourne
Mid level
Mid level
Fintech • Software • Financial Services
The Partner Support Specialist at myprosperity provides responsive support to partners, resolving technical issues, managing sales inquiries, and assisting with marketing and administration. This role requires strong customer service skills and experience in customer support, with responsibilities including managing support tickets via helpdesk, establishing co-branding setups, and developing partner relationships.
Top Skills: CRMZoho
Reposted Yesterday
Remote
Melbourne
Junior
Junior
Biotech
As a Customer Support Representative, you will provide high-quality support to customers, resolve inquiries, process sales purchase orders, generate quotes using the Salesforce system, and maintain strong relationships with sales staff. You will also handle logistics and compliance guidance for the Asia region.
2 Months Ago
Melbourne
Junior
Junior
Marketing Tech • Software
As an Associate Customer Success Manager, you will provide product expertise and platform training to clients, manage account communications, and handle customer escalations. You will also coordinate project management tasks and support commercial efforts, ensuring high-quality customer service within a collaborative team environment.
Top Skills: Communication SoftwareCustomer ServiceDigital MarketingJIRAProject Management SoftwareSFDC
20 Days Ago
Melbourne
Mid level
Mid level
Financial Services
The Resource Industries Support Representative will provide high-quality customer service and on-site support to a mining company. Responsibilities include ensuring safety, building customer relationships, maximizing fleet performance, executing sales strategies, and managing customer inquiries.
Top Skills: Account StrategiesCustomer ManagementDefect Elimination StrategiesReliability ProcessSafety CommitmentSalesTechnical Aptitude
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