Top Customer Service Jobs in Melbourne
The Customer Service Global Support Team Leader at Afterpay oversees the service delivery of key customer service processes, primarily in Social Media and Payment Investigations. This role includes managing a local team and collaborating with an offshore team to ensure efficient resolution of customer issues while coaching and developing team members.
Lead and develop customer service teams in Australia and India, manage order fulfillment, optimize customer service during challenges, and oversee product introductions and withdrawals to support sales.
As a Customer Service Representative, you will manage customer relationships, provide timely and accurate information, and handle international freight needs. Your role includes ensuring customer satisfaction through effective communication and adherence to company processes.
As a Customer Service Representative at Connecteam, you will be the main point of contact for customers, delivering fast and effective service while educating clients on best practices and providing feedback to the Customer Success team. You will work in a hybrid model and be provided with comprehensive training and a Mac laptop.
As a Merchant Support Representative at Afterpay, you will assist merchant partners by handling inbound queries through voice and digital channels, support onboarding sessions, update merchant details, and drive resolutions for their queries while ensuring customer satisfaction.
The Client Experience Manager at Movable Ink acts as a primary contact for clients, ensuring success with the platform, collaborating on marketing strategies, and fostering relationships for business growth. They lead projects, drive strategic usage of the software, maintain retention rates, and may train team members.
Customer Support Advisor role at Brandt requiring outreach to customers, providing information on parts and services, meeting sales targets, scheduling appointments, maintaining records, and ensuring customer satisfaction. Experience in heavy equipment parts and sales preferred. Must have a passion for agriculture equipment and customer service.
Support Partners manage a caseload of Home Care Package customers, providing individualized case management services, education on self-management options, and creating support plans. They monitor customer needs, facilitate resource utilization, and maintain accurate documentation to ensure optimal use of funding for home care services.
Featured Jobs
Culture Amp is seeking a Product Support Specialist to provide personalized customer support and guidance on the use of the Culture Amp platform to users globally. Responsibilities include serving as the first point of contact for customer inquiries, educating customers on platform usage, ensuring data security, and providing feedback for platform improvement.
SevenRooms is looking for individuals interested in joining their APAC Customer Success Team. Applicants are encouraged to submit resumes for future opportunities in enhancing guest experiences and driving business revenue in the hospitality sector.
The Customer Support Engineer will respond to support requests, explain software features to customers, and ensure efficient deployments while liaising with the development team. The role involves working with analytical tools and requires strong communication skills in both English and Japanese, alongside a foundational understanding of cybersecurity concepts.
Own the entire customer journey from onboarding to value realization, act as the voice of the customer, own customer relationships with key stakeholders, and become a trusted advisor on cyber risk. Partner with Customer Success Engineers to resolve issues and track customer product enhancements. Travel to customer locations as needed.
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