Top Customer Support Jobs in Melbourne

Provide frontline support to customers via email and phone, troubleshoot and escalate issues, analyze customer feedback to identify product/process improvements, update self-service content, and partner cross-functionally to drive operational excellence.

Act as the technical partner for customers: onboard, troubleshoot, and resolve issues across NetBox deployments, integrations, and upgrades. Participate in architecture and planning, meet SLAs, escalate high-risk items, create runbooks, surface product feedback, and collaborate with Product, Engineering, TechOps, and Customer Success to improve product and processes.

Lead daily customer support operations, act as first escalation point, manage team standards, coach performance, optimise workflows, partner with internal teams (Sales, Finance, Logistics), monitor KPIs and reporting, and support initiatives to improve efficiency and customer experience.

Provide end-to-end support for MyProsperity partners and clients: resolve technical and usage queries, triage and escalate issues, drive product adoption, maintain accurate records, contribute to knowledge base, and surface feedback for continuous improvement.

Lead and coach a specialist customer support team assisting customers in hardship; drive process improvement, collaborate with community partners, analyze performance and customer data, and report insights to leadership to improve outcomes.

Provide advanced technical support for enterprise customers: reproduce and debug issues, resolve high-severity incidents, lead debugging calls, document outcomes, mentor team members, improve support processes, and participate in on-call rotation.

Serve as the primary technical contact for enterprise customers: troubleshoot API integrations, own support tickets end-to-end, support onboarding and implementation, maintain documentation and runbooks, track support metrics, relay product feedback to engineering, and partner with customer success and sales to protect account health and drive renewals.

Provide empathetic, timely support to clinicians across live chat, phone, and training. Own cases end-to-end, de-escalate issues, translate technical concepts into clear guidance, surface product pain points, and collaborate internally to improve clinician experience.

Provide first-line support to global SaaS users via chat, phone, and email; deliver online training and proactive campaigns; configure platform features, manage access and licensing; liaise with technical teams; perform high-volume back-office tasks, reporting, managed services, and maintain Help Centre content.

Own customer-facing support for Point One's correction network: troubleshoot complex incidents, lead incident response and RCA, build monitoring/alerting and scalable support processes, surface operational insights, and coach a growing ops/support team.

Serve as first point of contact for users via chat, email, and phone. Troubleshoot issues, document recurring problems, escalate complex cases to other teams, and maintain a customer-first approach. Training provided; no prior experience required.

Provide voice-based customer support and reservations for car rental offices, maintain high service and sales standards, troubleshoot and maintain telephony, hardware and software systems, create and follow IT tickets, update data in TSD, document procedures, and be on-call (including weekends) to coordinate IT or supplier escalations.

The Customer Support Specialist responds to inquiries, troubleshoots issues, collaborates with teams, and ensures customer satisfaction while maintaining service records.

The role involves managing customer interactions, scheduling service appointments, updating CRM systems, and ensuring client satisfaction in a remote environment.

Provide prompt, professional support via email, chat, social media, and occasional calls for reservations and customer inquiries. Manage bookings, modify reservations, resolve issues, maintain records, coordinate with internal teams, and suggest process improvements.

The Customer Support Specialist will assist Japanese-speaking enterprise customers with account management, provide effective communication, resolve issues, and contribute to the knowledge base.

Serve as the first point of contact for vehicle sellers: answer inbound calls and emails, guide customers through the listing process using scripts and CRM, document interactions, coordinate handoffs with the Listing Team, and escalate complex issues.

The Technical Support Engineer will aid top customers by debugging issues, providing architecture guidance, handling incidents, and creating documentation. Strong technical and customer-facing skills are necessary.

Provide advanced Level 2 support for the Reflect & Recover application: manage escalations from Level 1, diagnose root causes, apply configuration changes or workarounds, coordinate with Level 3/product/engineering, update customers end-to-end, contribute to KB content, and mentor junior analysts.