Top Customer Support Jobs in Melbourne

Support Vercel customers by resolving technical issues, handling community and enterprise requests, developing internal tools, completing engineering work, and improving documentation and processes. The role specializes in a product area, investigates root causes, and partners with engineering and customer success teams. It requires frontend development knowledge, cloud and serverless expertise, strong communication, technical writing, and availability for weekend and on-call rotations.

Provide phone and email support to educators and school administrators during the 2027 enrolment season. Assist with student enrolments, rollovers, invoicing queries, and platform issues; maintain accurate records and escalate complex cases. The role requires friendly communication, attention to detail, technology confidence, accurate data entry, and the ability to manage competing requests in a fully onsite, five-week temporary contract.

Provide customer and sales support throughout the quotation, ordering, delivery, invoicing, and payment processes. Respond to customer enquiries, coordinate international fulfilment and freight, maintain CRM data, support opportunity follow-up, assist with portal access, and handle credit and collection discussions. The role also contributes to process improvements, team activities, and broader customer service coverage.

Leads APAC customer experience and support operations, resolving escalations, monitoring SLAs and KPIs, analyzing customer feedback, and driving process, technology, training, and knowledge-base improvements. The role coordinates with internal teams, vendors, and suppliers; supports multichannel contact centers; presents performance updates; manages implementation workstreams; contributes to quality assurance; and identifies customer and user experience enhancements.

Provides high-volume customer support to wellness businesses through chat, email, and Zoom. Owns partner inquiries from initial contact through resolution, troubleshoots scheduling, payments, migrations, and integrations, and collaborates with Product, Engineering, Onboarding, and Migrations teams. The role requires maintaining strong service quality, managing multiple priorities, becoming an Arketa product expert, identifying process improvements, and sharing partner feedback to influence product development. Weekend coverage and Sydney daytime availability are required.

Leads customer support, administration, sales and admissions for an aged-care community. Responsibilities include managing occupancy and tours, resident fees, invoices, banking, records, rosters, payroll, recruitment administration, training, meetings and compliance documentation. The role supervises customer support services, supports workforce planning, maintains regulatory and quality standards, coordinates stakeholder engagement, and drives continuous improvement while ensuring a welcoming and safe environment for residents, families, employees and visitors.

Handles customer inquiries, requests, and complaints through phone, chat, email, and mail. Documents interactions, manages treatment status and sales follow-up, escalates issues, and collaborates across departments to resolve customer concerns. Supports sales and marketing database entry, tracks performance metrics, provides customer trend feedback, maintains product and policy knowledge, and supports audits and quality processes. Requires basic orthodontic and dental knowledge and weekend availability as needed.

Conduct outbound sales calls, generate and qualify leads, follow up with prospects, and guide customers through platform registration. Maintain CRM records, track lead conversion, educate prospects on platform benefits, and coordinate with onboarding and support teams. Provide registration-related customer support, address inquiries, manage sales activities, and contribute feedback to improve outreach and conversion processes.

Own approximately 30 customer support cases daily across chat, email, and phone. Investigate hotel technology issues across payments, PMS, POS, channel managers, and integrations; resolve cases within SLAs; communicate clearly with non-technical hotel teams; use AI to improve case handling; document recurring issues; update knowledge bases; and create reproducible Jira tickets for Product and Engineering.

Leads specialist customer support teams handling complex, high-risk escalations. Oversees Ombudsman, ministerial, executive, and media-related complaints; manages performance, backlogs, and complaint analytics; provides executive reporting; partners with Legal, Risk, and Corporate Affairs; coaches leaders; and drives systemic process improvements across the organization.

Handle escalated customer complaints across phone and email, investigate complex cases, negotiate fair resolutions, provide updates, and issue authorized credits or waivers. Build relationships with internal teams and external counselling partners, identify recurring issues, and recommend process improvements. The role requires strong communication, empathy, conflict de-escalation, multitasking across systems, and end-to-end case ownership in a high-volume contact centre.

Promotes and sells pre-owned vehicles through phone, email, and virtual channels. Engages prospects, assesses needs and budgets, provides vehicle information, conducts demonstrations, negotiates terms, closes sales, completes paperwork, and follows up after purchase. The role also requires maintaining customer relationships, meeting sales targets, collaborating with finance and inventory teams, and ensuring compliance throughout the sales process.

Resolves user inquiries and issues through support tickets and calls, serving English-speaking users globally. Escalates product issues to relevant teams and contributes to product improvement. The role requires empathy, strong communication, objection handling, adaptability, stress resilience, interest in emotional well-being, and willingness to work approximately six night shifts monthly.

Provides first-line enterprise customer support for Clio Operate across APAC. Responsibilities include troubleshooting and resolving tickets, communicating technical information, triaging and escalating issues, meeting service levels, maintaining support records, creating documentation, analyzing ticket trends, and contributing to service desk process improvements. Works closely with second-line support, product, and engineering teams to improve customer outcomes and platform support.

Provide technical support for supply chain and inventory planning software. Manage and resolve end-user tickets within SLA targets, investigate and reproduce issues, diagnose problems, deliver solutions or escalate them, and analyze SQL code, stored procedures, business processes, and customer requirements to identify misalignments and recommend fixes.

Provide technical support to customers by debugging and resolving application issues, advising on architecture and integrations, improving the platform and AI agent, maintaining documentation, automating support workflows, and handling platform incidents and customer communications. The role requires strong TypeScript and React skills, modern web application knowledge, production debugging experience, clear written communication, and customer-facing experience.

Handle complex customer escalations across phone, email, and SMS; resolve scheduling and billing issues; track requests through closure; maintain accurate family records; and identify process improvements. The role requires strong communication, composure, organisation, and judgment, plus familiarity with HubSpot and AI tools. Work involves shifts between 9am and 9pm, including some evenings and weekends, across Melbourne campuses with hybrid flexibility.

Responds to customer inquiries and complaints through phone, chat, email, and mail; documents interactions, manages follow-ups, escalates issues, and collaborates across departments. Supports sales and marketing data entry, monitors performance metrics, identifies root causes, provides customer training, and contributes to projects, audits, quality processes, and training activities. Requires knowledge of orthodontic and dental concepts.

Act as the technical partner for customers: onboard, troubleshoot, and resolve issues across NetBox deployments, integrations, and upgrades. Participate in architecture and planning, meet SLAs, escalate high-risk items, create runbooks, surface product feedback, and collaborate with Product, Engineering, TechOps, and Customer Success to improve product and processes.

Provide concierge-level customer support for biotech customers via email, chat, and phone. Resolve product, service, and order issues, process and validate sales orders, generate Salesforce quotes, guide customers on product selection and ecommerce use, and advise on Asia import/export logistics. Maintain QMS/ISMS compliance and coordinate proactively with sales and technical teams to ensure customer satisfaction.

The Customer Support Specialist will assist Japanese-speaking enterprise customers with account management, provide effective communication, resolve issues, and contribute to the knowledge base.

Territory-based customer support sales role for agricultural, construction, and forestry equipment. Conduct outbound calls, identify parts and service needs, meet sales targets, coordinate service appointments, maintain CRM records, and build long-term customer relationships.

Own customer-facing support for Point One's correction network: troubleshoot complex incidents, lead incident response and RCA, build monitoring/alerting and scalable support processes, surface operational insights, and coach a growing ops/support team.