Top Customer Support Jobs in Melbourne
The Customer Experience Specialist at Smartcat will assist customers with their needs, use modern ticketing tools, troubleshoot issues, and collaborate with various teams to enhance customer satisfaction. Responsibilities include resolving requests, maintaining documentation, and ensuring service level agreements are met.
As a Customer Support Specialist at EverCommerce, you will deliver high-quality support via phone, email, chat, and social media. Your role involves troubleshooting, communicating clearly with customers, and identifying opportunities for additional product value. You'll work collaboratively within a global support team to enhance customer satisfaction using the Timely platform.
The Customer Support Specialist will assist users through chat, email, and phone, handle account requests, identify systemic flaws, and communicate user needs to partner banks. This role requires maintaining warm relationships with users and contributing to the improvement of internal tools and processes.
As a Product Support Specialist, you will provide support to customers, assist with problem-solving, escalate issues as needed, and ensure a high level of customer satisfaction. You will collaborate with your team and grow your knowledge of Huntress products.
The Customer Support Content Curator manages the production and maintenance of knowledge base content for SMB. Responsibilities include curating customer-facing knowledge articles, optimizing them for AI, and collaborating with teams for new features and product releases. They also conduct site audits, manage help sites, and analyze data to ensure content is relevant and accurate.
The Customer Support Manager will lead the customer support team, ensuring high-quality service delivery and managing day-to-day operations. Responsibilities include mentoring staff, establishing policies, managing SLAs, collaborating with other teams, and identifying opportunities for automation and scaling support operations to meet business growth.
SevenRooms is looking for individuals interested in joining their APAC Customer Success Team. Applicants are encouraged to submit resumes for future opportunities in enhancing guest experiences and driving business revenue in the hospitality sector.
The Quality Specialist is responsible for quality management, process improvement, and operational excellence. This role involves audits, data analysis, process improvement, training, and cross-functional collaboration.
The Customer Support Advisor will proactively reach out to customers, provide information on Brandt parts and services, meet sales targets, assist in identifying service needs, maintain customer records in a CRM system, and ensure customer satisfaction through follow-ups.
As a Customer Service Representative, you will manage customer relationships, provide timely and accurate information, and handle international freight needs. Your role includes ensuring customer satisfaction through effective communication and adherence to company processes.
Probe CX is seeking Customer Solutions Specialists who are eager to learn and possess strong communication and customer service skills. The role involves interpreting customer needs and providing suitable solutions within a fast-paced contact center environment. Employees can expect comprehensive training, ongoing development, and a positive workplace culture.
Own the entire customer journey from onboarding to value realization, act as the voice of the customer, own customer relationships with key stakeholders, and become a trusted advisor on cyber risk. Partner with Customer Success Engineers to resolve issues and track customer product enhancements. Travel to customer locations as needed.
The Client Services Representative coordinates customer relationships, supporting Sales and Publishers for print-on-demand publications. Responsibilities include handling client inquiries, processing publisher queries, ensuring timely integration of content, managing promotions, and maintaining system accuracy. The role also involves customer communications and support for marketing initiatives.
The Graduate Customer Success Manager at Canonical focuses on supporting customers, addressing ticket requests, enriching documentation, driving campaigns, onboarding new users, and collaborating with sales and support teams to fulfill customer objectives while ensuring an optimal user experience.
The Customer Success Specialist is responsible for maintaining engagement with premium customers, optimizing products, conducting process reviews, and organizing training. They will also manage account functions, lead customer review meetings, and partner with cross-functional teams to ensure customer satisfaction and growth opportunities.
As a Customer Service Representative at Connecteam, you will be the main point of contact for customers, delivering fast and effective service while educating clients on best practices and providing feedback to the Customer Success team. You will work in a hybrid model and be provided with comprehensive training and a Mac laptop.
As a Multilingual Senior Customer Success Representative, you will provide timely response to customer inquiries, identify and escalate issues, endorse cases to the Sales Team, proactively upsell product features, and collaborate with the Product team on feature requests.
As a Client Success Consultant at Pismo, you will ensure customers achieve their goals using the company's payment solutions. Responsibilities include addressing product queries, training customers, gathering feedback for the Product team, reporting on performance, and managing relationships to enhance customer satisfaction and retention.
Top Melbourne Companies Hiring Customer Support Roles
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