Top Customer Support Jobs in Melbourne

The Client Consultant will provide exceptional customer support and training to clients of Compass, focusing on onboarding new customers and ongoing product support. The role involves conducting product demonstrations, collaborating with the product team, and representing customer feedback to inform product development.

The Customer Support Advisor will manage complex customer queries, build relationships, improve processes, and maintain high satisfaction scores through effective communication and problem-solving.

The Customer Success & Support Coordinator will enhance customer experience, build relationships, and provide service management for enterprise customers of RedBook.

As a Customer Support Manager at Karbon, you'll ensure customer satisfaction by providing technical support, training, and identifying solutions to improve customer experiences. You'll drive product adoption and mitigate churn while collaborating with internal teams to enhance client engagement and support processes.

As a Customer Support Analyst, you will help clients navigate technical challenges with Mews' hospitality solutions, provide exceptional support via messaging, email, and phone, and ensure customers gain maximum value from the product. You'll build strong relationships with customers and improve internal knowledge base.

The Customer Support Team Lead at Solera is responsible for troubleshooting advanced customer issues related to software and delivering high-quality customer service via various channels. The role includes documenting solutions, training team members, and collaborating closely with product development and IT teams.

As a Customer Support Consultant, you'll provide exceptional customer service through phone, email, and web chat. Handle customer inquiries, resolve issues, communicate effectively with team members, and identify opportunities for improvements in customer experience. Emphasize service quality to foster customer loyalty and contribute to high performance within the Customer Support team.

The Technical Customer Support Engineering Manager will lead and grow the Support Engineering team, managing customer interactions and ensuring high-quality support. Responsibilities include team management, technical guidance, strategic support improvements, and acting as a liaison between customers and internal stakeholders. The role requires a technical background in customer support for SaaS and open-source software.