Top Customer Support Jobs in Melbourne

Support Vercel customers by resolving technical issues, handling community and enterprise requests, developing internal tools, completing engineering work, and improving documentation and processes. The role specializes in a product area, investigates root causes, and partners with engineering and customer success teams. It requires frontend development knowledge, cloud and serverless expertise, strong communication, technical writing, and availability for weekend and on-call rotations.

Leads APAC customer experience and support operations, resolving escalations, monitoring SLAs and KPIs, analyzing customer feedback, and driving process, technology, training, and knowledge-base improvements. The role coordinates with internal teams, vendors, and suppliers; supports multichannel contact centers; presents performance updates; manages implementation workstreams; contributes to quality assurance; and identifies customer and user experience enhancements.

Provides phone and email support to customers using HammerTech’s software platform. Troubleshoots technical issues, investigates root causes, assists with system configuration, delivers basic product training, and explains technical concepts clearly. Collaborates with Product, Development, and Customer Success teams to resolve problems, share feedback, and improve support processes and resources. The role is hybrid, requiring two days per week in the Melbourne CBD office.

Leads specialist customer support teams handling complex, high-risk escalations. Oversees Ombudsman, ministerial, executive, and media-related complaints; manages performance, backlogs, and complaint analytics; provides executive reporting; partners with Legal, Risk, and Corporate Affairs; coaches leaders; and drives systemic process improvements across the organization.

Handle escalated customer complaints across phone and email, investigate complex cases, negotiate fair resolutions, provide updates, and issue authorized credits or waivers. Build relationships with internal teams and external counselling partners, identify recurring issues, and recommend process improvements. The role requires strong communication, empathy, conflict de-escalation, multitasking across systems, and end-to-end case ownership in a high-volume contact centre.

Promotes and sells pre-owned vehicles through phone, email, and virtual channels. Engages prospects, assesses needs and budgets, provides vehicle information, conducts demonstrations, negotiates terms, closes sales, completes paperwork, and follows up after purchase. The role also requires maintaining customer relationships, meeting sales targets, collaborating with finance and inventory teams, and ensuring compliance throughout the sales process.

Resolves user inquiries and issues through support tickets and calls, serving English-speaking users globally. Escalates product issues to relevant teams and contributes to product improvement. The role requires empathy, strong communication, objection handling, adaptability, stress resilience, interest in emotional well-being, and willingness to work approximately six night shifts monthly.

Provides first-line enterprise customer support for Clio Operate across APAC. Responsibilities include troubleshooting and resolving tickets, communicating technical information, triaging and escalating issues, meeting service levels, maintaining support records, creating documentation, analyzing ticket trends, and contributing to service desk process improvements. Works closely with second-line support, product, and engineering teams to improve customer outcomes and platform support.

Provide technical support for supply chain and inventory planning software. Manage and resolve end-user tickets within SLA targets, investigate and reproduce issues, diagnose problems, deliver solutions or escalate them, and analyze SQL code, stored procedures, business processes, and customer requirements to identify misalignments and recommend fixes.

Provide technical support to customers by debugging and resolving application issues, advising on architecture and integrations, improving the platform and AI agent, maintaining documentation, automating support workflows, and handling platform incidents and customer communications. The role requires strong TypeScript and React skills, modern web application knowledge, production debugging experience, clear written communication, and customer-facing experience.

Handle complex customer escalations across phone, email, and SMS; resolve scheduling and billing issues; track requests through closure; maintain accurate family records; and identify process improvements. The role requires strong communication, composure, organisation, and judgment, plus familiarity with HubSpot and AI tools. Work involves shifts between 9am and 9pm, including some evenings and weekends, across Melbourne campuses with hybrid flexibility.

Provide responsive technical support for the Timely SaaS platform through phone, email, chat, and social media. Investigate customer issues, troubleshoot problems, explain technical concepts clearly, identify opportunities to demonstrate product value, and contribute to continuous improvements in support delivery. The role requires strong communication, empathy, judgment, initiative, SaaS support experience, and familiarity with tools such as Zendesk and Slack.

Provides frontline customer support through phone, email, and web chat. Resolves issues empathetically and efficiently, manages multiple systems in a fast-paced contact environment, collaborates across the organization, and identifies opportunities to improve customer and employee experiences. The role also gathers product feedback, supports performance excellence, and builds customer loyalty through clear communication, active listening, problem-solving, and accountability.

Responds to customer inquiries and complaints through phone, chat, email, and mail; documents interactions, manages follow-ups, escalates issues, and collaborates across departments. Supports sales and marketing data entry, monitors performance metrics, identifies root causes, provides customer training, and contributes to projects, audits, quality processes, and training activities. Requires knowledge of orthodontic and dental concepts.

Act as the technical partner for customers: onboard, troubleshoot, and resolve issues across NetBox deployments, integrations, and upgrades. Participate in architecture and planning, meet SLAs, escalate high-risk items, create runbooks, surface product feedback, and collaborate with Product, Engineering, TechOps, and Customer Success to improve product and processes.

Provides timely customer support through email, telephone, KakaoTalk, and other channels. Manages order and shipment inquiries, onboarding, customer records, and case information while coordinating with Sales, Manufacturing, Logistics, and RAQA teams. Supports product and process training, operational reporting, issue resolution, system updates, and process improvement initiatives.

Provide concierge-level customer support for biotech customers via email, chat, and phone. Resolve product, service, and order issues, process and validate sales orders, generate Salesforce quotes, guide customers on product selection and ecommerce use, and advise on Asia import/export logistics. Maintain QMS/ISMS compliance and coordinate proactively with sales and technical teams to ensure customer satisfaction.

The Customer Support Specialist will assist Japanese-speaking enterprise customers with account management, provide effective communication, resolve issues, and contribute to the knowledge base.

Handles customer inquiries, requests, and complaints through phone, chat, email, and mail. Documents interactions, manages treatment status and sales follow-up, escalates issues, and collaborates across departments to resolve customer concerns. Supports sales and marketing database entry, tracks performance metrics, provides customer trend feedback, maintains product and policy knowledge, and supports audits and quality processes. Requires basic orthodontic and dental knowledge and weekend availability as needed.

Territory-based customer support sales role for agricultural, construction, and forestry equipment. Conduct outbound calls, identify parts and service needs, meet sales targets, coordinate service appointments, maintain CRM records, and build long-term customer relationships.

Provide empathetic, timely support to clinicians across live chat, phone, and training. Own cases end-to-end, de-escalate issues, translate technical concepts into clear guidance, surface product pain points, and collaborate internally to improve clinician experience.

Own customer-facing support for Point One's correction network: troubleshoot complex incidents, lead incident response and RCA, build monitoring/alerting and scalable support processes, surface operational insights, and coach a growing ops/support team.