Top Customer Support Jobs in Melbourne

The Customer Support Specialist manages inbound and outbound communications through phone and email, providing support to ensure a seamless flow of inquiries and complaints. Responsibilities include problem solving, coordinating with suppliers for timely medication delivery, becoming a product expert, and using Zendesk and spreadsheets for interactions documentation.

As a Customer Support Specialist, you will provide phone and email support to Essential Assessment customers, assisting them with student enrolment and invoicing queries, and ensuring timely resolution of their issues while maintaining a professional demeanor.

As a Customer Service Representative at Connecteam, you will be the main point of contact for customers, delivering fast and effective service while educating clients on best practices and providing feedback to the Customer Success team. You will work in a hybrid model and be provided with comprehensive training and a Mac laptop.

The Quality Specialist is responsible for quality management, process improvement, and operational excellence. This role involves audits, data analysis, process improvement, training, and cross-functional collaboration.

As a Customer Support Representative at Twist Bioscience, you will provide high-level support to customers, resolving inquiries via various communication methods. Your duties include processing orders, generating sales quotes, maintaining relationships with sales staff, and ensuring customer satisfaction while keeping internal stakeholders informed about order statuses.

This role involves managing and supporting the integration of Evoplay's software into external projects, providing technical support to partners post-integration, maintaining tech documentation, and managing admin panel tasks. Excellent communication in English and tech proficiency are essential.

The Customer Support Specialist will assist users through chat, email, and phone, handle account requests, identify systemic flaws, and communicate user needs to partner banks. This role requires maintaining warm relationships with users and contributing to the improvement of internal tools and processes.

The Customer Support Content Curator manages the production and maintenance of knowledge base content for SMB. Responsibilities include curating customer-facing knowledge articles, optimizing them for AI, and collaborating with teams for new features and product releases. They also conduct site audits, manage help sites, and analyze data to ensure content is relevant and accurate.