Top Customer Support Jobs in Melbourne

Handle escalated customer complaints via phone and email, investigate complex cases, liaise with internal and external partners, identify recurring issues, provide clear written correspondence, apply authorised credits/waivers, and deliver timely, empathetic resolutions while contributing feedback to improve processes.

Provide empathetic, timely support to clinicians across live chat, phone, and training. Own cases end-to-end, de-escalate issues, translate technical concepts into clear guidance, surface product pain points, and collaborate internally to improve clinician experience.

Resolve customer concerns, engineer solutions, and improve internal tooling while providing technical support across product areas like CDN and AI.

Configure, integrate and manage third-party customer support/CX SaaS tools; translate business needs into technical solutions; own system lifecycles and health; lead projects, vendor relationships, and automation to improve support team efficiency.

The Customer Support Consultant resolves customer issues through phone, email, and web chat while providing support in a fast-paced environment and enhancing customer experience.

As a Technical Customer Support Specialist, you'll support enterprise customers with our API and ElevenAgents platform, diagnosing issues, communicating solutions, and providing ongoing technical assistance in English and Mandarin.

The role involves managing customer service inquiries, handling emergencies, coordinating dispatch, and providing support through calls and messages. Requires strong communication and problem-solving skills.

The Customer Support Specialist responds to inquiries, troubleshoots issues, collaborates with teams, and ensures customer satisfaction while maintaining service records.

The role involves managing customer interactions, scheduling service appointments, updating CRM systems, and ensuring client satisfaction in a remote environment.

Provide prompt, professional support via email, chat, social media, and occasional calls for reservations and customer inquiries. Manage bookings, modify reservations, resolve issues, maintain records, coordinate with internal teams, and suggest process improvements.

The Customer Support Adviser conducts outbound calls to inform customers about parts and services, ensuring a seamless service experience while meeting sales targets.

The Customer Support Advisor will build customer relationships, provide service advice, exceed sales targets, and maintain accurate records while focusing on customer satisfaction.

As a Customer Support Specialist, you'll provide exceptional service to SEEK's managed customer portfolios, collaborating with various internal teams and ensuring smooth communication and resolution of customer queries.

The Customer Support Specialist will assist Japanese-speaking enterprise customers with account management, provide effective communication, resolve issues, and contribute to the knowledge base.

The Technical Support Engineer will aid top customers by debugging issues, providing architecture guidance, handling incidents, and creating documentation. Strong technical and customer-facing skills are necessary.

The Customer Support Officer is responsible for addressing customer inquiries through various channels, resolving issues, maintaining databases, and enhancing customer loyalty through effective service and support initiatives.