Top Customer Support Jobs in Melbourne

The Customer Experience Specialist at Xero provides 24/7 support to Xero users, guiding small business owners, bookkeepers, and accountants through their queries. They aim to provide exceptional customer service and help customers make the most out of Xero's platform. Responsibilities include resolving customer queries, participating in call campaigns, and ensuring customer satisfaction. Success is measured by providing quality support, adapting to changing needs, collaborating effectively, and meeting targets for responses and issue escalation.

The Customer Experience Specialist at Xero provides exceptional support to small business owners, accountants, and bookkeepers. Responsibilities include resolving queries, offering advice on product usage, and sharing customer feedback for improvements. The role is dynamic, requiring adaptability, collaboration, and strong communication skills to ensure a positive customer experience.

As a Customer Support Advisor, you will resolve complex customer queries, manage stakeholder relationships, utilize technology platforms for customer support, and ensure satisfaction while adhering to service level agreements. You will also collaborate with team members to improve customer processes and document interactions effectively.

As a Customer Support Specialist at Mercury, you will assist users with their inquiries over chat, email, and phone, handling account requests and providing guidance on product usage. You will identify systemic issues, collaborate with engineering to resolve bugs, and improve user experience by translating complex banking terminology into clear communication. Building relationships with customers and contributing to the support infrastructure is essential.

As a Merchant Support Specialist at Afterpay, you'll handle inbound queries from retail partners, assist with onboarding, and facilitate account management processes. This role demands effective communication, problem-solving, and multitasking in a fast-paced B2B environment, ensuring prompt and reliable support for merchants.

ModSquad is seeking Mod Contractors for Tier 1 Customer Support roles, focusing on ticket and email support. This role involves assisting customers, resolving their issues, and optimizing their use of client products. A user-centric approach and a passion for TV and movies are preferred. Candidates must have experience in technical support and be proficient in English.

As a Customer Support Engineer, you will provide technical expertise and support to clients in the energy sector, helping them with energy management services, troubleshooting software issues, and ensuring efficient energy consumption strategies.

Lead a technical support team to deliver high-quality customer service through various communication channels. Troubleshoot complex software issues, liaise with technical experts, and ensure compliance with service level agreements. Document solutions and contribute to continuous improvement efforts while training service desk agents.