Top Customer Support Jobs in Melbourne

Provide frontline customer support through phone, email, and web chat. Resolve issues empathetically, manage multiple systems in a fast-paced environment, collaborate across teams, and identify improvements to customer and employee experiences. The role also involves gathering product feedback, making decisions to resolve problems, and driving customer loyalty and operational excellence.

Provides personalized post-sale support to managed clients, resolving technical, product access, billing, education, and site issues. The role coordinates with Account Managers, Customer Success, Technical Support, Finance, and Product teams; communicates resolution expectations; maintains client relationships; escalates complex issues; and delivers customized reporting.

Leads and scales a global customer support function for a non-custodial crypto wallet. Responsibilities include managing and developing support staff, handling technical escalations, improving workflows and knowledge systems, monitoring service metrics, and enhancing AI-powered support. The role partners with Product, Engineering, Operations, and the AI Platform team on quality evaluation, safe human escalation, automation, rollout readiness, and user experience improvements.

Responds to customer inquiries and complaints through phone, chat, email, and mail; documents interactions, manages follow-ups, escalates issues, and collaborates across departments. Supports sales and marketing data entry, monitors performance metrics, identifies root causes, provides customer training, and contributes to projects, audits, quality processes, and training activities. Requires knowledge of orthodontic and dental concepts.

Provides voice-based customer support for salons by handling inbound calls, answering service and pricing questions, managing appointments, updating salon software and customer records, recommending services, processing follow-ups, capturing leads, reducing no-shows, and escalating complex issues. The role requires professional communication, organization, accurate multitasking, and comfort with booking, CRM, POS, and scheduling systems. This is a remote position supporting salon businesses and their clients.

Provides remote email-based customer support, including order tracking, subscription management, cancellations, refunds, escalations, and documentation. Coordinates wholesale customer onboarding, supports initial orders, maintains records, posts pre-approved content, and completes recurring administrative and reporting tasks. Uses CRM, order management, and AI tools to organize information, improve productivity, and resolve customer issues efficiently.

Act as the technical partner for customers: onboard, troubleshoot, and resolve issues across NetBox deployments, integrations, and upgrades. Participate in architecture and planning, meet SLAs, escalate high-risk items, create runbooks, surface product feedback, and collaborate with Product, Engineering, TechOps, and Customer Success to improve product and processes.

Provides remote virtual front-desk support for a luxury salon by answering calls, explaining services, booking and managing appointments, converting leads, handling client concerns, supporting rebooking and retail sales, maintaining CRM records, and assisting with promotions, inventory, ordering, and daily operations.

Handle inbound and outbound calls with contractors and business owners, qualify leads, schedule appointments, explain digital marketing services, resolve routine issues, document interactions, update CRM records, and coordinate customer information with sales, SEO, marketing, and account-management teams. The role requires strong spoken English, professional phone etiquette, construction or skilled-trades familiarity, reliable follow-up, and independent work in a fast-paced remote environment.

Provides timely customer support through email, telephone, KakaoTalk, and other channels. Manages order and shipment inquiries, onboarding, customer records, and case information while coordinating with Sales, Manufacturing, Logistics, and RAQA teams. Supports product and process training, operational reporting, issue resolution, system updates, and process improvement initiatives.

Lead and support Customer Support leaders to deliver operational excellence across onboarding, fulfillment, support and payments. Drive metrics-driven performance, forecasting, capacity planning, process improvement, stakeholder collaboration and change initiatives to improve customer experience and scalable growth.

Leads the ANZ Support organization across four functional streams, improving team engagement, retention, leadership capability, SLAs, CSAT, resolution times, and wait times. Owns critical customer escalations, develops support strategy and transformation roadmaps, and applies AI, automation, and self-service to improve customer and employee experiences. Partners with Customer Success, Product, Engineering, and global stakeholders to deliver sustainable outcomes.

Provide phone, email, chat, and social media support for the Timely SaaS platform. Diagnose customer issues through questioning and investigation, explain technical concepts clearly, deliver solutions, identify opportunities to increase platform value, and contribute to continuous support improvements. The role requires strong communication, empathy, independent work, rostered hours, and experience with support and productivity software.

Provide prompt, professional support via email, chat, social media, and occasional calls for reservations and customer inquiries. Manage bookings, modify reservations, resolve issues, maintain records, coordinate with internal teams, and suggest process improvements.

Provide concierge-level customer support for biotech customers via email, chat, and phone. Resolve product, service, and order issues, process and validate sales orders, generate Salesforce quotes, guide customers on product selection and ecommerce use, and advise on Asia import/export logistics. Maintain QMS/ISMS compliance and coordinate proactively with sales and technical teams to ensure customer satisfaction.

The Customer Support Specialist will assist Japanese-speaking enterprise customers with account management, provide effective communication, resolve issues, and contribute to the knowledge base.

Handles customer inquiries, requests, and complaints through phone, chat, email, and mail. Documents interactions, manages treatment status and sales follow-up, escalates issues, and collaborates across departments to resolve customer concerns. Supports sales and marketing database entry, tracks performance metrics, provides customer trend feedback, maintains product and policy knowledge, and supports audits and quality processes. Requires basic orthodontic and dental knowledge and weekend availability as needed.

Territory-based customer support sales role for agricultural, construction, and forestry equipment. Conduct outbound calls, identify parts and service needs, meet sales targets, coordinate service appointments, maintain CRM records, and build long-term customer relationships.

The Technical Support Engineer will aid top customers by debugging issues, providing architecture guidance, handling incidents, and creating documentation. Strong technical and customer-facing skills are necessary.

Lead the customer support function to deliver scalable, high-quality support across enquiries, case management and escalations. Drive service standards, team performance, continuous improvement and automation opportunities. Coach and develop staff, partner cross-functionally to fix pain points, deliver insight-led improvements, support commercial objectives, and enable data-driven decision making to increase customer satisfaction and operational efficiency.

Provide empathetic, timely support to clinicians across live chat, phone, and training. Own cases end-to-end, de-escalate issues, translate technical concepts into clear guidance, surface product pain points, and collaborate internally to improve clinician experience.

Own customer-facing support for Point One's correction network: troubleshoot complex incidents, lead incident response and RCA, build monitoring/alerting and scalable support processes, surface operational insights, and coach a growing ops/support team.

The Customer Support Specialist responds to inquiries, troubleshoots issues, collaborates with teams, and ensures customer satisfaction while maintaining service records.

The role involves managing customer interactions, scheduling service appointments, updating CRM systems, and ensuring client satisfaction in a remote environment.