Top Customer Support Jobs in Melbourne

As a Customer Support Associate at Squarespace, you will resolve customer account issues promptly through live chat and email, delivering an exceptional customer experience. You will troubleshoot various inquiries and meet targets for quality and productivity. A dedicated home office setup is required and you're expected to work 40 hours a week, including weekends and holidays.

The Customer Support Team Lead at Solera is responsible for troubleshooting advanced customer issues related to software and delivering high-quality customer service via various channels. The role includes documenting solutions, training team members, and collaborating closely with product development and IT teams.

As a Customer Support Specialist at Connecteam, you will act as the main contact for clients, ensuring their satisfaction and success by addressing inquiries and troubleshooting issues. You will educate clients on best practices and relay feedback to improve client experience.

As a Customer Support Representative, you will provide high-quality support to customers, resolve inquiries, process sales purchase orders, generate quotes using the Salesforce system, and maintain strong relationships with sales staff. You will also handle logistics and compliance guidance for the Asia region.

The Director of Customer Support for Oceania ensures exceptional support delivery, managing a team of 10-20 while improving processes and tracking KPIs to enhance customer satisfaction. Responsible for team coaching, strategic collaboration across departments, and fostering a proactive culture, the role requires strong technical and leadership skills, particularly in a software context.

The Customer Experience Specialist will serve as the primary point of contact for customers, addressing technical issues, educating clients on using the platform, and collaborating with internal teams to improve customer satisfaction and experience.

The Client Support Representative ensures smooth event operations by serving as a liaison between fans and services, handling account management, processing refunds, and communicating event changes. This role requires detail orientation and excellent communication skills to address client issues effectively.

The Client Support Representative will assist Client Managers by managing service incidents for events, supporting ticket sales processes, and ensuring efficient communication with fans regarding event changes. Key responsibilities include handling account relocations, communications, and processing refunds in a detail-oriented and fast-paced environment.