Top Customer Support Jobs in Melbourne

Lead and develop a Level 2-3 support team, manage high-impact escalations, analyze trends to drive service improvements, collaborate with Product/Engineering/Account teams, and support SaaS and on-premise environments to improve customer retention and satisfaction across APAC.

Serve as the front-line customer contact to resolve issues via phone, email and web chat; use systems like Zendesk, Slack and Salesforce; multitask in a fast-paced environment; communicate across the organisation to influence outcomes; drive continuous improvement and provide feedback to enhance products and customer experience.

Provide dedicated, personalised support to SEEK's premium hirer customers: troubleshoot technical and billing queries, manage communications and SLAs, deliver custom reports, and collaborate with Account, Customer Success, Finance and Product teams to ensure outstanding service.

The Customer Support Adviser conducts outbound calls to inform customers about parts and services, ensuring a seamless service experience while meeting sales targets.

The Customer Support Advisor will build customer relationships, provide service advice, exceed sales targets, and maintain accurate records while focusing on customer satisfaction.

Manage customer configurations, communicate needs to teams, and improve support processes while providing exceptional customer support in technical inquiries.

As Director of Technical Support, you'll lead regional strategies to enhance customer satisfaction and service execution, ensuring alignment with global initiatives while managing operational metrics and cross-functional collaboration.

Lead a global Customer Support team, manage omni-channel operations, enhance workflows and drive customer insights for continuous improvement.

The Director of Customer Success & Support will lead global customer support operations, develop customer success functions, and enhance customer experience using AI and automation.

The Customer & Sales Support Representative will manage customer orders and communications, resolve service issues, and support internal teams to enhance customer satisfaction and operational efficiency.

As a Technical Customer Support Engineer, you will assist customers with ClickHouse, provide technical solutions, and collaborate with teams to enhance support services while building strong client relationships.