Top Customer Support Jobs in Melbourne

Act as the technical partner for customers: onboard, troubleshoot, and resolve issues across NetBox deployments, integrations, and upgrades. Participate in architecture and planning, meet SLAs, escalate high-risk items, create runbooks, surface product feedback, and collaborate with Product, Engineering, TechOps, and Customer Success to improve product and processes.

Provide L2 support for Civica's Carelink health and community care software: troubleshoot and resolve technical issues, manage multiple support requests to meet SLAs, liaise with customers and internal teams, maintain accurate documentation and knowledge base articles, apply product knowledge, and contribute to QA and product quality improvements.

Manage a high-volume customer support inbox across live chat, email, and tickets while meeting SLAs. Resolve payment, account access, VIP, and complaint issues; coordinate with Payments, KYC/Compliance, Tech Support, and VIP teams; identify recurring trends; escalate bugs and delays; and improve workflows, macros, and help-center content.

Lead and support Customer Support leaders to deliver operational excellence across onboarding, fulfillment, support and payments. Drive metrics-driven performance, forecasting, capacity planning, process improvement, stakeholder collaboration and change initiatives to improve customer experience and scalable growth.

Provide timely technical support to SaaS customers through troubleshooting, issue escalation, ticket documentation, knowledge base creation, feedback analysis, and cross-functional collaboration. Assist with integrations, APIs, onboarding, support analytics, software testing, and process improvements while partnering with Customer Success, Product, Development, and Sales teams to improve customer engagement and product value.

Provide phone, email, chat, and social media support for the Timely SaaS platform. Diagnose customer issues through questioning and investigation, explain technical concepts clearly, deliver solutions, identify opportunities to increase platform value, and contribute to continuous support improvements. The role requires strong communication, empathy, independent work, rostered hours, and experience with support and productivity software.

Provide first-line customer and light technical support for a fintech/crypto platform via calls, chats, and email. Troubleshoot logins, transactions, wallet connections, document interactions in the CRM, escalate complex issues, and keep accurate case records while maintaining a friendly, professional tone.

Handle escalated customer complaints via phone and email, investigate complex cases end-to-end, coordinate with internal teams and external partners, apply authorised remedies, identify systemic issues, and provide clear written and verbal updates to achieve fair outcomes while improving processes.

Provide prompt, professional support via email, chat, social media, and occasional calls for reservations and customer inquiries. Manage bookings, modify reservations, resolve issues, maintain records, coordinate with internal teams, and suggest process improvements.

Provide concierge-level customer support for biotech customers via email, chat, and phone. Resolve product, service, and order issues, process and validate sales orders, generate Salesforce quotes, guide customers on product selection and ecommerce use, and advise on Asia import/export logistics. Maintain QMS/ISMS compliance and coordinate proactively with sales and technical teams to ensure customer satisfaction.

The Customer Support Specialist will assist Japanese-speaking enterprise customers with account management, provide effective communication, resolve issues, and contribute to the knowledge base.

Handles customer inquiries, requests, and complaints through phone, chat, email, and mail. Documents interactions, manages treatment status and sales follow-up, escalates issues, and collaborates across departments to resolve customer concerns. Supports sales and marketing database entry, tracks performance metrics, provides customer trend feedback, maintains product and policy knowledge, and supports audits and quality processes. Requires basic orthodontic and dental knowledge and weekend availability as needed.

Provide end-to-end support for MyProsperity partners and clients: resolve technical and usage queries, triage and escalate issues, drive product adoption, maintain accurate records, contribute to knowledge base, and surface feedback for continuous improvement.

Territory-based customer support sales role for agricultural, construction, and forestry equipment. Conduct outbound calls, identify parts and service needs, meet sales targets, coordinate service appointments, maintain CRM records, and build long-term customer relationships.

The Technical Support Engineer will aid top customers by debugging issues, providing architecture guidance, handling incidents, and creating documentation. Strong technical and customer-facing skills are necessary.

Lead the customer support function to deliver scalable, high-quality support across enquiries, case management and escalations. Drive service standards, team performance, continuous improvement and automation opportunities. Coach and develop staff, partner cross-functionally to fix pain points, deliver insight-led improvements, support commercial objectives, and enable data-driven decision making to increase customer satisfaction and operational efficiency.

Manage Shopify store administration, maintain accurate product/catalogue data, process orders and customer requests, monitor fraud, configure pricing/promotions, markets, tax and shipping, support Shopify apps and integrations, perform bulk updates, document processes, and improve operational workflows.

Provide advanced technical support for enterprise customers: reproduce and debug issues, resolve high-severity incidents, lead debugging calls, document outcomes, mentor team members, improve support processes, and participate in on-call rotation.

Provide technical, customer-facing support for ClickHouse users across APJ/APAC/EMEA via tickets, chat, Slack, and calls. Troubleshoot, triage, and mentor colleagues; develop documentation, knowledge base content, and reusable solutions; collaborate with Engineering, Product, and Go-to-Market for product feedback and proofs-of-concept.

Provide empathetic, timely support to clinicians across live chat, phone, and training. Own cases end-to-end, de-escalate issues, translate technical concepts into clear guidance, surface product pain points, and collaborate internally to improve clinician experience.

Own customer-facing support for Point One's correction network: troubleshoot complex incidents, lead incident response and RCA, build monitoring/alerting and scalable support processes, surface operational insights, and coach a growing ops/support team.

The Customer Support Specialist responds to inquiries, troubleshoots issues, collaborates with teams, and ensures customer satisfaction while maintaining service records.

The role involves managing customer interactions, scheduling service appointments, updating CRM systems, and ensuring client satisfaction in a remote environment.