Top Customer Support Jobs in Melbourne

Resolve customer concerns, engineer solutions, and improve internal tooling while providing technical support across product areas like CDN and AI.

The Technical Support Engineer will aid top customers by debugging issues, providing architecture guidance, handling incidents, and creating documentation. Strong technical and customer-facing skills are necessary.

Provide advanced Level 2 support for the Reflect & Recover application: manage escalations from Level 1, diagnose root causes, apply configuration changes or workarounds, coordinate with Level 3/product/engineering, update customers end-to-end, contribute to KB content, and mentor junior analysts.

Handle escalated customer complaints via phone and email, investigate complex cases, liaise with internal and external partners, identify recurring issues, provide clear written correspondence, apply authorised credits/waivers, and deliver timely, empathetic resolutions while contributing feedback to improve processes.

Provide empathetic, timely support to clinicians across live chat, phone, and training. Own cases end-to-end, de-escalate issues, translate technical concepts into clear guidance, surface product pain points, and collaborate internally to improve clinician experience.

Serve as first point of contact for users via chat, email, and phone. Troubleshoot issues, document recurring problems, escalate complex cases to other teams, and maintain a customer-first approach. Training provided; no prior experience required.

The Customer Support Consultant resolves customer issues through phone, email, and web chat while providing support in a fast-paced environment and enhancing customer experience.

The Customer Support Specialist responds to inquiries, troubleshoots issues, collaborates with teams, and ensures customer satisfaction while maintaining service records.

The role involves managing customer interactions, scheduling service appointments, updating CRM systems, and ensuring client satisfaction in a remote environment.

Provide prompt, professional support via email, chat, social media, and occasional calls for reservations and customer inquiries. Manage bookings, modify reservations, resolve issues, maintain records, coordinate with internal teams, and suggest process improvements.

The Customer Support Specialist will assist Japanese-speaking enterprise customers with account management, provide effective communication, resolve issues, and contribute to the knowledge base.