Top Customer Support Jobs in Melbourne

Provide frontline support to customers via email and phone, troubleshoot and escalate issues, analyze customer feedback to identify product/process improvements, update self-service content, and partner cross-functionally to drive operational excellence.

Serve as first point of contact for fitness consumers: answer calls/emails/chats, resolve account/payment and contract queries, manage collections per policy, escalate complex issues, update systems and records, follow scripts, and maintain high first-time resolution and SLA adherence. Hybrid role based in Melbourne supporting Australia and New Zealand members on a six-month fixed-term contract.

Lead the customer support function to deliver scalable, high-quality support across enquiries, case management and escalations. Drive service standards, team performance, continuous improvement and automation opportunities. Coach and develop staff, partner cross-functionally to fix pain points, deliver insight-led improvements, support commercial objectives, and enable data-driven decision making to increase customer satisfaction and operational efficiency.

Provide empathetic, specialist hardship support in a contact centre: manage end-to-end hardship cases, assess financial circumstances, negotiate compliant payment plans, de-escalate sensitive matters, meet SLAs, and collaborate with internal and external partners to improve processes.

Act as the technical partner for customers: onboard, troubleshoot, and resolve issues across NetBox deployments, integrations, and upgrades. Participate in architecture and planning, meet SLAs, escalate high-risk items, create runbooks, surface product feedback, and collaborate with Product, Engineering, TechOps, and Customer Success to improve product and processes.

Provide empathetic, timely support to clinicians across live chat, phone, and training. Own cases end-to-end, de-escalate issues, translate technical concepts into clear guidance, surface product pain points, and collaborate internally to improve clinician experience.

Serve as first point of contact for users via chat, email, and phone. Troubleshoot issues, document recurring problems, escalate complex cases to other teams, and maintain a customer-first approach. Training provided; no prior experience required.

Own customer-facing support for Point One's correction network: troubleshoot complex incidents, lead incident response and RCA, build monitoring/alerting and scalable support processes, surface operational insights, and coach a growing ops/support team.

Lead and support Customer Support leaders to deliver operational excellence across onboarding, fulfillment, support and payments. Drive metrics-driven performance, forecasting, capacity planning, process improvement, stakeholder collaboration and change initiatives to improve customer experience and scalable growth.

Serve as the primary inbound contact for families across phone, email, and digital channels. Handle enquiries, bookings, enrolments, billing questions, and complaints; escalate complex issues; maintain documentation; and provide subject-matter guidance on enrolment and booking processes while supporting internal stakeholders.

The Customer Support Specialist responds to inquiries, troubleshoots issues, collaborates with teams, and ensures customer satisfaction while maintaining service records.

The role involves managing customer interactions, scheduling service appointments, updating CRM systems, and ensuring client satisfaction in a remote environment.

Provide prompt, professional support via email, chat, social media, and occasional calls for reservations and customer inquiries. Manage bookings, modify reservations, resolve issues, maintain records, coordinate with internal teams, and suggest process improvements.

Provide concierge-level customer support for biotech customers via email, chat, and phone. Resolve product, service, and order issues, process and validate sales orders, generate Salesforce quotes, guide customers on product selection and ecommerce use, and advise on Asia import/export logistics. Maintain QMS/ISMS compliance and coordinate proactively with sales and technical teams to ensure customer satisfaction.

Serve as the first point of contact for vehicle sellers: answer inbound calls and emails, guide customers through the listing process using scripts and CRM, document interactions, coordinate handoffs with the Listing Team, and escalate complex issues.

Provide L2 support for Civica's Carelink health and community care software: troubleshoot and resolve technical issues, manage multiple support requests to meet SLAs, liaise with customers and internal teams, maintain accurate documentation and knowledge base articles, apply product knowledge, and contribute to QA and product quality improvements.

Provide end-to-end support for MyProsperity partners and clients: resolve technical and usage queries, triage and escalate issues, drive product adoption, maintain accurate records, contribute to knowledge base, and surface feedback for continuous improvement.

Provide phone, email, chat and social media support for Timely SaaS customers. Troubleshoot issues live, investigate root causes, communicate solutions clearly, and identify opportunities to add product value. Work collaboratively with a global support team, use Zendesk and Slack, and follow rostered phone support hours. Fixed-term (6 months), remote within New Zealand.

Provide high-quality, multi-channel support (phone, email, chat, social) for the Timely SaaS product. Troubleshoot issues, investigate root causes, translate technical details into plain English, and escalate as needed. Identify opportunities to add customer value, support adoption, and contribute to continuous improvement within a global support team. Role is fixed-term, full-time, remote within Australia.

Territory-based customer support sales role for agricultural, construction, and forestry equipment. Conduct outbound calls, identify parts and service needs, meet sales targets, coordinate service appointments, maintain CRM records, and build long-term customer relationships.

Lead and coach a specialist customer support team assisting customers in hardship; drive process improvement, collaborate with community partners, analyze performance and customer data, and report insights to leadership to improve outcomes.

The Technical Support Engineer will aid top customers by debugging issues, providing architecture guidance, handling incidents, and creating documentation. Strong technical and customer-facing skills are necessary.

Provide advanced technical support for enterprise customers: reproduce and debug issues, resolve high-severity incidents, lead debugging calls, document outcomes, mentor team members, improve support processes, and participate in on-call rotation.

Serve as the primary technical contact for enterprise customers: troubleshoot API integrations, own support tickets end-to-end, support onboarding and implementation, maintain documentation and runbooks, track support metrics, relay product feedback to engineering, and partner with customer success and sales to protect account health and drive renewals.