Top Customer Support Jobs in Melbourne

Resolve customer concerns, engineer solutions, and improve internal tooling while providing technical support across product areas like CDN and AI.

Lead and develop a Level 2-3 support team, manage high-impact escalations, analyze trends to drive service improvements, collaborate with Product/Engineering/Account teams, and support SaaS and on-premise environments to improve customer retention and satisfaction across APAC.

Serve as the front-line customer contact to resolve issues via phone, email and web chat; use systems like Zendesk, Slack and Salesforce; multitask in a fast-paced environment; communicate across the organisation to influence outcomes; drive continuous improvement and provide feedback to enhance products and customer experience.

The VP of Customer Success & Support will lead a team to enhance family experiences, improve retention, and design operational frameworks for a national education company, with a focus on collaboration and strategic growth.

As a Technical Customer Support Engineer, you will assist customers with ClickHouse, provide technical solutions, and collaborate with teams to enhance support services while building strong client relationships.

The Customer Support Specialist will assist Japanese-speaking enterprise customers with account management, provide effective communication, resolve issues, and contribute to the knowledge base.

The Customer Support Adviser conducts outbound calls to inform customers about parts and services, ensuring a seamless service experience while meeting sales targets.

The Customer Support Advisor will build customer relationships, provide service advice, exceed sales targets, and maintain accurate records while focusing on customer satisfaction.

As a Technical Customer Support Specialist, resolve complex issues for B2B customers, provide technical support in Mandarin and English, document processes, and identify product gaps to enhance the user experience.