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Top Customer Support Jobs in Melbourne

18+ Job Results
3 Days Ago
Melbourne
Remote
242 Employees
1-3 Years of Experience
242 Employees
1-3 Years of Experience
Artificial Intelligence • Machine Learning • Natural Language Processing • Conversational AI
The Customer Experience Specialist at Smartcat will assist customers with their needs, use modern ticketing tools, troubleshoot issues, and collaborate with various teams to enhance customer satisfaction. Responsibilities include resolving requests, maintaining documentation, and ensuring service level agreements are met.
4 Days Ago
Melbourne
1,407 Employees
1-3 Years of Experience
1,407 Employees
1-3 Years of Experience
Software
As a Customer Support Specialist at EverCommerce, you will deliver high-quality support via phone, email, chat, and social media. Your role involves troubleshooting, communicating clearly with customers, and identifying opportunities for additional product value. You'll work collaboratively within a global support team to enhance customer satisfaction using the Timely platform.
5 Days Ago
Melbourne
Remote
150 Employees
3-5 Years of Experience
150 Employees
3-5 Years of Experience
Fintech
The Customer Support Specialist will assist users through chat, email, and phone, handle account requests, identify systemic flaws, and communicate user needs to partner banks. This role requires maintaining warm relationships with users and contributing to the improvement of internal tools and processes.
9 Days Ago
Melbourne
Remote
425 Employees
1-3 Years of Experience
425 Employees
1-3 Years of Experience
Information Technology • Cybersecurity
As a Product Support Specialist, you will provide support to customers, assist with problem-solving, escalate issues as needed, and ensure a high level of customer satisfaction. You will collaborate with your team and grow your knowledge of Huntress products.
4 Days Ago
Melbourne
1,520 Employees
1-3 Years of Experience
1,520 Employees
1-3 Years of Experience
Big Data • Cloud • Information Technology • Marketing Tech • Mobile
The Customer Support Content Curator manages the production and maintenance of knowledge base content for SMB. Responsibilities include curating customer-facing knowledge articles, optimizing them for AI, and collaborating with teams for new features and product releases. They also conduct site audits, manage help sites, and analyze data to ensure content is relevant and accurate.
18 Days Ago
Melbourne
Hybrid
13 Employees
5-7 Years of Experience
13 Employees
5-7 Years of Experience
Mobile • Software • Hospitality
The Customer Support Manager will lead the customer support team, ensuring high-quality service delivery and managing day-to-day operations. Responsibilities include mentoring staff, establishing policies, managing SLAs, collaborating with other teams, and identifying opportunities for automation and scaling support operations to meet business growth.
5 Hours Ago
Melbourne
Remote
318 Employees
1-3 Years of Experience
318 Employees
1-3 Years of Experience
Food • Sales • Software • Travel • Hospitality
SevenRooms is looking for individuals interested in joining their APAC Customer Success Team. Applicants are encouraged to submit resumes for future opportunities in enhancing guest experiences and driving business revenue in the hospitality sector.
18 Days Ago
Melbourne
Remote
128 Employees
1-3 Years of Experience
128 Employees
1-3 Years of Experience
eCommerce • Fashion
The Quality Specialist is responsible for quality management, process improvement, and operational excellence. This role involves audits, data analysis, process improvement, training, and cross-functional collaboration.
25 Days Ago
Melbourne
2,534 Employees
1-3 Years of Experience
2,534 Employees
1-3 Years of Experience
Agriculture • Industrial • Manufacturing
The Customer Support Advisor will proactively reach out to customers, provide information on Brandt parts and services, meet sales targets, assist in identifying service needs, maintain customer records in a CRM system, and ensure customer satisfaction through follow-ups.
20 Days Ago
Melbourne
15,812 Employees
5-7 Years of Experience
15,812 Employees
5-7 Years of Experience
Logistics • Transportation • 3PL: Third Party Logistics
As a Customer Service Representative, you will manage customer relationships, provide timely and accurate information, and handle international freight needs. Your role includes ensuring customer satisfaction through effective communication and adherence to company processes.
16 Days Ago
Melbourne
4,781 Employees
1-3 Years of Experience
4,781 Employees
1-3 Years of Experience
Internet of Things • Consulting
Probe CX is seeking Customer Solutions Specialists who are eager to learn and possess strong communication and customer service skills. The role involves interpreting customer needs and providing suitable solutions within a fast-paced contact center environment. Employees can expect comprehensive training, ongoing development, and a positive workplace culture.
14 Days Ago
Melbourne
Remote
403 Employees
5-7 Years of Experience
403 Employees
5-7 Years of Experience
Cybersecurity
Own the entire customer journey from onboarding to value realization, act as the voice of the customer, own customer relationships with key stakeholders, and become a trusted advisor on cyber risk. Partner with Customer Success Engineers to resolve issues and track customer product enhancements. Travel to customer locations as needed.
12 Days Ago
Melbourne
1,851 Employees
1-3 Years of Experience
1,851 Employees
1-3 Years of Experience
Other
The Client Services Representative coordinates customer relationships, supporting Sales and Publishers for print-on-demand publications. Responsibilities include handling client inquiries, processing publisher queries, ensuring timely integration of content, managing promotions, and maintaining system accuracy. The role also involves customer communications and support for marketing initiatives.
15 Days Ago
Melbourne
Remote
880 Employees
3-5 Years of Experience
880 Employees
3-5 Years of Experience
Cloud • Software
The Graduate Customer Success Manager at Canonical focuses on supporting customers, addressing ticket requests, enriching documentation, driving campaigns, onboarding new users, and collaborating with sales and support teams to fulfill customer objectives while ensuring an optimal user experience.
13 Days Ago
Melbourne
16,742 Employees
1-3 Years of Experience
16,742 Employees
1-3 Years of Experience
Fintech • Consulting
The Customer Success Specialist is responsible for maintaining engagement with premium customers, optimizing products, conducting process reviews, and organizing training. They will also manage account functions, lead customer review meetings, and partner with cross-functional teams to ensure customer satisfaction and growth opportunities.
25 Days Ago
Melbourne
285 Employees
1-3 Years of Experience
285 Employees
1-3 Years of Experience
Software
As a Customer Service Representative at Connecteam, you will be the main point of contact for customers, delivering fast and effective service while educating clients on best practices and providing feedback to the Customer Success team. You will work in a hybrid model and be provided with comprehensive training and a Mac laptop.
13 Days Ago
Melbourne
Remote
55 Employees
3-5 Years of Experience
55 Employees
3-5 Years of Experience
HR Tech
As a Multilingual Senior Customer Success Representative, you will provide timely response to customer inquiries, identify and escalate issues, endorse cases to the Sales Team, proactively upsell product features, and collaborate with the Product team on feature requests.
16 Days Ago
Melbourne
485 Employees
7+ Years of Experience
485 Employees
7+ Years of Experience
Fintech • Payments
As a Client Success Consultant at Pismo, you will ensure customers achieve their goals using the company's payment solutions. Responsibilities include addressing product queries, training customers, gathering feedback for the Product team, reporting on performance, and managing relationships to enhance customer satisfaction and retention.
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