Top Customer Support Jobs in Melbourne

Provide empathetic, timely support to clinicians across live chat, phone, and training. Own cases end-to-end, de-escalate issues, translate technical concepts into clear guidance, surface product pain points, and collaborate internally to improve clinician experience.

Provide first-line support to global SaaS users via chat, phone, and email; deliver online training and proactive campaigns; configure platform features, manage access and licensing; liaise with technical teams; perform high-volume back-office tasks, reporting, managed services, and maintain Help Centre content.

Provide fast, empathetic multi-channel support (phone, email, chat, social) for Timely SaaS customers, troubleshoot issues, identify product value opportunities, and collaborate with the global support team to improve processes and customer outcomes.

Provide voice-based customer support and reservations for car rental offices, maintain high service and sales standards, troubleshoot and maintain telephony, hardware and software systems, create and follow IT tickets, update data in TSD, document procedures, and be on-call (including weekends) to coordinate IT or supplier escalations.

The Customer Support Specialist responds to inquiries, troubleshoots issues, collaborates with teams, and ensures customer satisfaction while maintaining service records.

The role involves managing customer interactions, scheduling service appointments, updating CRM systems, and ensuring client satisfaction in a remote environment.

Provide prompt, professional support via email, chat, social media, and occasional calls for reservations and customer inquiries. Manage bookings, modify reservations, resolve issues, maintain records, coordinate with internal teams, and suggest process improvements.

The Customer Support Specialist will assist Japanese-speaking enterprise customers with account management, provide effective communication, resolve issues, and contribute to the knowledge base.

Serve as the first point of contact for vehicle sellers: answer inbound calls and emails, guide customers through the listing process using scripts and CRM, document interactions, coordinate handoffs with the Listing Team, and escalate complex issues.

As a Technical Customer Support Contractor, you will provide customer support, troubleshoot technical issues, monitor system performance, and collaborate with teams to improve user experience.

The Technical Support Engineer will aid top customers by debugging issues, providing architecture guidance, handling incidents, and creating documentation. Strong technical and customer-facing skills are necessary.

Provide advanced Level 2 support for the Reflect & Recover application: manage escalations from Level 1, diagnose root causes, apply configuration changes or workarounds, coordinate with Level 3/product/engineering, update customers end-to-end, contribute to KB content, and mentor junior analysts.

Serve as first point of contact for users via chat, email, and phone. Troubleshoot issues, document recurring problems, escalate complex cases to other teams, and maintain a customer-first approach. Training provided; no prior experience required.