At AustralianSuper, we truly care about our colleagues.
We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.
We are dedicated to building a high‑performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members.
Your New Role
As Product Design Lead, you’ll lead a team of Product Designers and shape the design strategy across multiple products and member journeys. Working across Product, Engineering and broader stakeholder groups, you’ll elevate design quality, strengthen ways of working and ensure accessible, consistent and member-centred experiences are delivered at scale. Please note, this position is based in Melbourne.
In this role, you’ll:
- Lead Product Designers across transformation and continuous delivery
- Shape design strategy across products, channels and end-to-end journeys, aligning member needs with business goals and organisational priorities.
- Translate strategy into clear design direction, using systems thinking to uncover root causes, challenge assumptions and identify opportunities.
- Partner with Product, Engineering, Research, Content and Service design teams to deliver consistent, high-quality experiences.
- Strengthen design principles, systems and practices through critique, reusable patterns and continuous improvement.
- Build stakeholder alignment and influence decisions through evidence, insights and clear storytelling.
- Explore responsible, human-centred uses of AI and automation while embedding accessibility, risk and compliance requirements in design.
- Coach and mentor team members across design and business
What you’ll need:
- 10+ years' experience in Product Design and 5+ years leading design teams.
- A curious, commercially minded approach, with strong systems thinking, creativity and critical problem-solving skills.
- Experience designing and improving digital services across digital and operational contexts, supported by strong research, synthesis and insight-generation skills.
- The ability to connect big-picture strategy with practical delivery, supported by experience with design systems and scalable design practices.
- Strong people leadership skills, including coaching, mentoring and developing a diverse, engaged team.
- Excellent collaboration, facilitation and co-design skills, with the ability to build trusted relationships and align diverse perspectives.
- Strong written, verbal and visual communication skills, including influencing senior stakeholders through evidence and storytelling.
- Digital and AI literacy, proficiency with tools such as Figma, Miro and Askable, and a responsible, human-centred approach to emerging technologies.
- A strong understanding of accessibility best practices and the ability to work within governance, risk and compliance requirements.
Life at AustralianSuper
AustralianSuper is committed to colleague development, offering learning, coaching and career opportunities across our growing organisation. We support flexible, blended working and are happy to discuss what this looks like for you.
We cultivate a workplace that champions safety, respect, inclusiveness and diversity. If you require any reasonable adjustments to the recruitment process or role, please let our recruitment team know.
What’s next
Apply now if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes, and want to make a meaningful impact supporting investment delivery for our members.
Important Information
AustralianSuper uses AI to review resumes and conduct initial phone interviews. When invited, candidates may opt for a traditional phone screening instead.
For information on how we handle personal data, please refer to our Candidate Privacy Policy:
https://www.australiansuper.com/careers/candidate-privacy-notice
Australian or New Zealand citizenship or Australian permanent residency is required.
Agencies please note: this role is being managed directly by AustralianSuper’s Talent Acquisition team.
About Us The AustralianSuper StoryAs a profit-to-member superannuation fund, AustralianSuper is run only for members, and is here to help members achieve their best possible retirement outcome. We don't pay profits or dividends to shareholders, so the money we make goes back into the fund.
We’re an organisation of talented, inspiring colleagues and passionate leaders. As we continue to grow in size and complexity, we need people who will challenge our thinking, deliver outstanding outcomes and most importantly, share in our purpose.
AustralianSuper Melbourne, Victoria, AUS Office
Melbourne, Australia
