Top Analyst Jobs in Melbourne

Provide frontline support to customers via email and phone, troubleshoot and escalate issues, analyze customer feedback to identify product/process improvements, update self-service content, and partner cross-functionally to drive operational excellence.

The role involves providing cyber threat intelligence support to customers, improving customer satisfaction, and managing customer relationships effectively.

Monitor and improve customer operations by analysing operational data, managing ServiceNow and PureCloud workflows, handling escalations and Ombudsman cases, supporting ASPs and retailers, conducting QA reviews and UAT, maintaining SOPs, running KPI meetings, and providing training and day-to-day support to onshore and offshore teams to drive service quality and efficiency.

Implement, test, certify, configure and support FIX connections for Charles River Network clients. Troubleshoot and resolve client issues, coordinate with clients, internal teams and vendors, perform broker compatibility testing/certification, maintain network services databases and documentation, provide periodic off-hours support, escalate complex issues to senior staff, and perform occasional on-site work.

Analyze member-facing processes, map current-state and design future-state workflows using Nintex Process Manager, capture regulatory obligations and controls, create SOPs and work instructions, engage stakeholders, and support testing, implementation, adoption and continuous improvement.

Design and build gold-layer data assets, maintain robust pipelines, and enable self-service BI. Deliver advanced analyses and decision-ready insights, define key metrics with stakeholders, ensure data quality and governance, and mentor junior analysts while implementing version control and monitoring pipelines.

The Business Analyst will translate business needs into user stories, support stakeholders, and ensure quality outcomes through sprints in Wealth Management.

As a Senior Business Analyst, you'll manage stakeholders, document requirements, support agile processes, and mentor team members to enhance delivery frameworks in Wealth Management.

Provide end-to-end post-sales support for major customer accounts, managing billing, order and inventory processes, procurement activities, escalations, and stakeholder communications. Produce customer-facing reports and operational insights, coordinate deliveries with vendors and warehouses, and drive process improvements to ensure accurate, timely service delivery.

Partner with product squads to own end-to-end analyses: define questions, write SQL, model event-level data, build dashboards and self-serve tools, evaluate experiments, and deliver clear, actionable recommendations to PMs, marketers, and leaders.

Provide hands-on Level 1-3 IT support across desktops, servers, networking, Microsoft 365/Exchange, endpoint management, VDI/VMs, and LAN/WAN. Manage incidents, accounts, licenses, documentation, and deliver infrastructure projects while supporting end users and vendors.

Provide Level 2/3 IT support and helpdesk resolution, administer Exchange/MS365, troubleshoot software, hardware, servers, networking and security devices, manage assets and documentation, train end users, and collaborate with local/global teams on IT infrastructure projects. Role requires onsite flexibility across Sydney/Melbourne offices.

Deliver large-scale client and asset data migrations: collect, transform, validate and reconcile migration datasets, run test cycles and UAT, support production deployments, develop validation/reporting routines, and collaborate with internal and external stakeholders to ensure accurate migration outcomes.

Lead requirements gathering and solution design for portfolio administration, investment reporting and adviser solutions. Translate business needs into user stories and acceptance criteria, support Agile delivery and UAT, validate data and calculations, mentor junior BAs, and drive continuous improvement including AI-enabled practices.

Lead integration of client portfolio data into the Portfolio Accounting System (PAS), ensuring data governance, transformation logic, validations, reconciliations and issue triage. Collaborate with Product, Operations, SMEs, QA and customers to define requirements, perform UAT, troubleshoot data mapping issues, and maintain compliance and secure data handling.

Support manual and automated testing for fintech platforms. Execute and maintain test cases and automation frameworks, validate data and APIs, analyse defects, participate in end-to-end testing and Agile ceremonies, and use AI tools to improve testing efficiency while ensuring compliance and quality.

Lead business analysis for financial platform features: gather and document requirements, create user stories and acceptance criteria, support backlog and roadmap prioritisation, validate solutions through UAT and testing, ensure data accuracy, and collaborate with Product, Tech, Operations, clients and vendors in an Agile environment.

Senior Business Analyst within the Investments team supporting product owners and delivery teams. Elicit and document current and future state, facilitate workshops, translate business needs into requirements and solution designs. Deliver initiatives across asset allocation, rebalancing and overlay strategies; apply superannuation operating model knowledge and FX/derivatives experience in an Agile delivery environment.

Partner with Retail and eCommerce leaders to lead budgeting, forecasting and strategic planning. Deliver monthly reporting, variance analysis, investment evaluation, financial modelling, and commercial insights. Mentor junior finance staff and support strategic initiatives to drive profitable growth across Oceania.

Perform manual and automated testing (50/50) of real-time systems using Python scripting. Design and execute functional, non-functional, acceptance, and system tests. Track work in JIRA within Agile teams, define test requirements, communicate results, and manage multiple priorities.

Lead analysis of complex business problems, justify change with business cases, define and document requirements for process and system changes, recommend solutions, support solution design/testing/delivery, and develop detailed business and system specifications.

Lead enhancement of risk infrastructure and automation, analyze historical trading data, administer MT4/MT5 and third-party trading tech, collaborate on hedging and mitigation strategies, prepare reports for Head of Risk, and mentor team members.

Partner with People and business stakeholders to extract and analyse workforce data using advanced SQL, delivering dashboards and insight-led reporting (Power BI, Excel). Support analytics platform evolution, automation, data governance, and influence workforce decisions through actionable HR insights.

Support investment research by maintaining databases, collecting and reviewing fund manager information, participating in manager meetings, writing research reports, scoring assessment criteria, and publishing client-facing research.

Use marketing and customer data to identify audience insights, develop and manage audience segmentation, support acquisition and retention across digital and CRM channels, analyse campaign performance and customer journeys, deliver reporting and data-driven recommendations, maintain data quality and governance, and scale engagement using MarTech and activation tools.