Top IT Support Jobs in Melbourne

Provide Level 1 and Level 2 IT support across productivity tools, identity systems, hardware, and networks. Assist employees with corporate AI tools, prompt engineering, AI documentation, and usage guardrails. Identify repetitive support tasks and build automated workflows, chatbots, and shortcuts using AI and automation platforms. Monitor systems and analyze ticket trends to identify opportunities for improved efficiency.

Provides first- and second-line IT support for Australian offices, handling incidents, service requests, workstation deployments, device imaging, IAM, hardware and software troubleshooting, documentation, inventory, vendor coordination, and service improvements. Supports Microsoft environments, endpoint management, mobile devices, printers, AV equipment, and project testing while meeting SLAs and delivering customer-centric solutions.

Provides Level 1 and 2 IT support for Mable and HomeMade staff, troubleshooting devices, SaaS platforms, telephony, networking, and access issues. Administers identity, endpoint, asset, and collaboration systems while maintaining security controls and ITSM processes. The role also focuses on proactive incident prevention, knowledge documentation, workflow automation, AI-assisted troubleshooting, and participation in IT projects.

Lead onsite IT operations for Singapore and provide regional support across Southeast Asia. Responsibilities include technical troubleshooting for macOS, Windows, hardware, SaaS applications, networking, AV systems, onboarding, offboarding, executive support, vendor management, inventory, documentation, and office technology. The role mentors regional IT staff, partners with workplace and security teams, manages service providers, and improves IT processes while working onsite five days per week.

Provide Level 2 desktop, helpdesk, remote, and audiovisual support at a client office. Responsibilities include assisting end users, supporting IT and AV equipment and meetings, completing assigned project tasks, documenting and communicating issues, and occasionally working after hours. The role requires strong customer service, communication, teamwork, and experience with Microsoft 365, Windows 10 upgrades, IP phones, SharePoint, AV systems, ticketing platforms, and ServiceNow.

Source 1 Solutions seeks talented professionals in various fields for future opportunities. Candidates should excel in customer-focused environments and enjoy solving challenges in managed IT, solutions architecture, sales, and more.

Assists with IT operations on cruise ships, focusing on guest-related technology. Responsibilities include troubleshooting, installation, and first-level support for IT equipment.