As a Desktop Support agent, you will assist employees with technical issues related to computer systems, both hardware and software, primarily supporting Australian staff. Responsibilities include troubleshooting, documenting solutions, providing training for new hires, and ensuring excellent customer service.

Provide onsite and remote incident resolution, desktop support, project deployment, and technical support for Apple devices. Requires 2+ years of experience in Service Desk or Field Services role with knowledge of IT infrastructure and certifications in IT and Apple.