Top Tech Jobs & Startup Jobs in Melbourne

Provide first-line support to investors and advisers through phone, email, messaging, and outbound calls. Accurately record and resolve service queries, manage escalations, monitor client workflows, meet response-time and service-level targets, and maintain high customer satisfaction. The role requires professional communication, compliance with AML/KYC and financial-services procedures, avoidance of personal or general advice, and accurate use of internal systems.

Serve as the first point of contact for clients and financial advisers through phone, email, and web chat. Provide accurate support on superannuation, insurance, investments, and pensions, resolve enquiries, maintain interaction records, collaborate toward performance targets, and uphold high service standards. Comprehensive training is provided, and no prior financial services experience is required.

Manages the IT risk and compliance control framework, including risk assessments, control assurance, audit coordination, regulatory alignment, cyber and third-party risk monitoring, business continuity, disaster recovery, KRIs, and senior-management reporting. The role supports compliance with APRA CPS 230, CPS 234, ASAE 3402, and ISO standards while coordinating remediation and influencing stakeholders across a regulated technology environment.

Support delivery of Australian fund tax compliance and reporting for investment funds. Prepare and review tax returns, investor statements, withholding and GST reporting, support onboarding, respond to stakeholders, assist process improvements, and ensure compliance with risk and governance requirements.

Seeking fund accounting and administration professionals (Associate through Manager) to deliver NAV calculations, investor and financial reporting, prepare/review financial statements under IFRS/US GAAP/Lux GAAP, manage client/auditor relationships, support fund launches and operational initiatives, resolve accounting issues, drive process improvements, and mentor junior staff. Roles vary by level from hands-on preparation to team leadership and client management.

Provide Australian tax compliance and reporting for investment funds and financial services clients. Prepare and review tax calculations and returns, support client onboarding and transitions, respond to stakeholders, maintain tax policies and controls, participate in process improvements, mentor junior staff, and ensure regulatory and governance adherence.