Provide Level 2 desktop, helpdesk, remote, and audiovisual support at a client office. Responsibilities include assisting end users, supporting IT and AV equipment and meetings, completing assigned project tasks, documenting and communicating issues, and occasionally working after hours. The role requires strong customer service, communication, teamwork, and experience with Microsoft 365, Windows 10 upgrades, IP phones, SharePoint, AV systems, ticketing platforms, and ServiceNow.
Position: IT & AV Support Technician
Location: Caribbean Drive, Scoresby, Melbourne, VIC 3179
systemsGo is seeking an IT Support Technician to work at our client's office in Melbourne. The client is a global medical technology company which works to make healthcare ever better. The candidate will have excellent communication skills and a track record for providing great customer service. You will have a unique opportunity to work in challenging IT environments to allow you to develop your IT skills.
Responsibilities (but not limited):
- Provide Level 2 desktop support at client’s office
- Provide helpdesk and remote support for IT and AV equipment
- Complete project tasks as instructed by the client
- Occasional after-hours work with appropriate compensation
Requirements:
- Pro-active, customer focused, and comfortable dealing with end users directly
- Able to describe issues clearly to end users and client management, and report on results effectively
- 2+ years experience in IT helpdesk role or technical support role
- Comfortable working in a team
- Microsoft MCP certification preferred
- Experience with Microsoft365, Windows10 upgrade, IP phones, Sharepoint, etc
- Experience with AV systems and providing meeting support
- Experience with helpdesk ticketing systems including ServiceNow
- Diploma/Degree in Computer Science/Information Technology is preferred but not essential
About Us: systemsGo is the preferred IT & AV solution provider for multinational companies across Asia Pacific region, providing innovative integrated IT & AV solutions and support for over 25 years.
Similar Jobs
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Supports global and regional pharmaceutical regulatory strategy, lifecycle maintenance submissions, CMC Module 1 preparation, labeling updates, safety reporting, and Health Authority responses. Coordinates submission components, performs quality checks, maintains regulatory trackers, and collaborates with global, regional, country, clinical, safety, quality, supply, and commercial teams. Contributes to process improvement, automation, and standardized regulatory workflows while ensuring timely, accurate, and compliant deliverables.
Top Skills:
Approved Ai ToolsAutomationCmc SubmissionsData AnalyticsDocument Management SystemsElectronic Applications (Eaf)Electronic Submission ToolsPearl ReportsProduct Data Management SystemsRegulatory Information Management SystemsWwrs Reports
Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
Serve as senior HR business partner for Customer Service, Logistics and Central Supply Chain; lead workforce planning, capability building, engagement, ER/IR case management, performance cycles, succession planning, and site leadership HR activities.
Cloud • Fintech • Information Technology • Machine Learning • Software
Provides global legal and regulatory counsel on payments, financial services, financial crime, AML/CTF, sanctions, and AFSL obligations. Advises product, risk, and strategy teams across Australia, the US, and UK; supports new payment models and market expansion; liaises with regulators; leads regulatory projects; and mentors junior legal team members.
What you need to know about the Melbourne Tech Scene
Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.
