Provide Level 2 desktop, helpdesk, remote, and audiovisual support at a client office. Responsibilities include assisting end users, supporting IT and AV equipment and meetings, completing assigned project tasks, documenting and communicating issues, and occasionally working after hours. The role requires strong customer service, communication, teamwork, and experience with Microsoft 365, Windows 10 upgrades, IP phones, SharePoint, AV systems, ticketing platforms, and ServiceNow.
Position: IT & AV Support Technician
Location: Caribbean Drive, Scoresby, Melbourne, VIC 3179
systemsGo is seeking an IT Support Technician to work at our client's office in Melbourne. The client is a global medical technology company which works to make healthcare ever better. The candidate will have excellent communication skills and a track record for providing great customer service. You will have a unique opportunity to work in challenging IT environments to allow you to develop your IT skills.
Responsibilities (but not limited):
- Provide Level 2 desktop support at client’s office
- Provide helpdesk and remote support for IT and AV equipment
- Complete project tasks as instructed by the client
- Occasional after-hours work with appropriate compensation
Requirements:
- Pro-active, customer focused, and comfortable dealing with end users directly
- Able to describe issues clearly to end users and client management, and report on results effectively
- 2+ years experience in IT helpdesk role or technical support role
- Comfortable working in a team
- Microsoft MCP certification preferred
- Experience with Microsoft365, Windows10 upgrade, IP phones, Sharepoint, etc
- Experience with AV systems and providing meeting support
- Experience with helpdesk ticketing systems including ServiceNow
- Diploma/Degree in Computer Science/Information Technology is preferred but not essential
About Us: systemsGo is the preferred IT & AV solution provider for multinational companies across Asia Pacific region, providing innovative integrated IT & AV solutions and support for over 25 years.
Similar Jobs
Cloud • Fintech • Information Technology • Machine Learning • Software
Lead the technical direction, architecture, development, and operational health of Xero’s global bill-payments platform. Build highly available, secure, scalable backend services, contribute hands-on production code, solve distributed fintech problems, and guide technical planning. Partner with product, security, risk, legal, and operations teams while mentoring engineers, improving reliability and observability, leading on-call practices, and promoting AI-assisted engineering workflows.
Top Skills:
.NetAPIsAWSC#Distributed SystemsDynamoDBEvent-Driven ArchitectureNoSQLPostgresSQL
Cloud • Fintech • Information Technology • Machine Learning • Software
Serve as a technical advisor and strategic partner for accounting practices, collaborating with sales teams to scope solutions, demonstrate Xero workflows, guide cloud implementations and migrations, and drive software adoption. Translate partner requirements into scalable strategies, resolve technical obstacles, identify risks, and support product feedback. The role requires accounting practice experience, consultative problem-solving, technical solution design, presentation skills, and familiarity with cloud accounting and workflow platforms.
Top Skills:
Artificial Intelligence ToolsCloud Accounting PlatformsWorkflow SoftwareXero
Cloud • Fintech • Information Technology • Machine Learning • Software
Advises accounting firms on adopting Xero and digital accounting strategies. Builds trusted relationships with firm decision-makers, identifies operational needs, recommends practical technology solutions, and supports digital transformation within an assigned territory. The role is designed for CPA-qualified or experienced accounting professionals transitioning into relationship-driven SaaS sales and advisory work.
Top Skills:
Cloud Accounting TechnologySaaSXero
What you need to know about the Melbourne Tech Scene
Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.
