Administer community events, sponsorships, client gifting, marketing spend, invoices, calendars, trackers, and reporting. Build and send HubSpot product update emails, including segmentation, QA, scheduling, and performance reporting. Coordinate suppliers, partners, content, sales, and customer success teams while maintaining systems that keep marketing activities organized and on schedule.

Own a portfolio of ASX-listed B2B SaaS clients from contract signature through onboarding, adoption, value realization, and renewal. Diagnose client value gaps, solve them through product adoption or scoped service interventions, and advise executives using investor, engagement, and market data. Build AI-enabled workflows, manage multi-stakeholder projects, identify risks, and turn client insights into product cases and team-wide playbooks.

Build and prepare investor hubs, branded email templates, and demo hubs for client onboarding, launches, sales, and change requests. Implement client feedback, complete layout updates and rebrands, manage design expectations with clients and internal stakeholders, and maintain a high-quality delivery pipeline. The role requires independent design judgment, organization, rapid platform learning, and effective collaboration with customer success and sales teams.