Supports Jetstar’s Network and Voice services through operational dashboards, Power BI reporting, monitoring, automation, ITSM governance, vulnerability and patching compliance, vendor SLA oversight, and service improvement. Analyzes service performance, risks, trends, and KPIs while coordinating with infrastructure, security, service delivery, vendors, and internal stakeholders to improve governance, visibility, and operational outcomes.

Design and build gold-layer data assets, maintain pipelines and data quality, deliver advanced analyses and self-serve BI for Commercial teams, translate insights for leadership, implement version control, peer-review analyst work, and promote data governance.