Leads administration and operational support for Crystal’s APAC trade reservations and consumer sales teams. Acts as the first escalation point, manages shared inboxes, booking administration, group bookings, reporting, payment reconciliation, CRM and reservation records, and guest and trade-partner support. The role independently maintains accurate reporting, improves workflows, coordinates complex reservations, follows up payments and guest information, and provides inbound sales coverage.

Sell and curate bespoke luxury travel itineraries for travel agents and direct clients. Manage client relationships from inquiry through booking and on-ground support, provide exceptional service, resolve issues, develop new business, and represent the company at trade shows and industry events. The role requires luxury travel expertise, FIT experience, sales ability, strong communication, attention to detail, and proficiency with booking, CRM, and Amadeus systems.