Job Description:
Come and join one of the world's leading luxury travel brands
Abercrombie & Kent is the world's leading luxury travel business and has been a pioneer of experiential luxury travel since 1962. Founded as a luxury safari company in Africa, A&K today employs more than 3000 staff in over 70 offices in more than 83 countries. The company specialises in private, tailor-made and flexible small group travel to every corner of the globe and has a wholly owned portfolio of cruise boats, luxury lodges, tented camps, hotels, and all-terrain vehicles. As part of its global commitment, Abercrombie & Kent is committed to responsible and ethical tourism and through A&K Philanthropy supports projects in the communities where its guests travel dedicated to positively impacting lives and livelihoods.
The role
We are seeking an accomplished Travel Specialist to curate and sell bespoke luxury itineraries and immersive journeys for both travel agents and direct clients. Every touchpoint should reflect our commitment to delivering an inspiring, impeccably tailored experience. This position carries a significant outbound sales focus, calling for a confident, proactive approach to cultivating high‑value relationships and consistently generating new business within the luxury travel space.
Key responsibilities include but are not limited to:
- Qualifying, creating and presenting detailed bespoke itineraries, follow up and conversion.
- Manage all aspects of client relationship throughout the course of their enquiry/booking and as a touch point for their on-ground experience.
- Deliver exceptional customer service to both trade and consumer channels when required, assisting with issue resolution and complaint management.
- Meeting virtually or physically with Guests and potentially in store with Trade partners on occasion for personalised consultations.
- Resolution of any complaints or issues
Other responsibilities:
- Participate in business development initiatives to support sales growth.
- Represent A&K at trade shows, and hosted agent events, including out-of-hours engagements.
- Provide support to other business areas as required
- Undertake ad-hoc tasks assigned by the Management teams.
The successful applicant will have:
- Experience selling the majority of A&K's portfolio of destinations is desirable, however knowledge and expertise within the luxury market is advantageous
- Minimum 3 years' experience in a Reservations or Travel Agency consulting is required
- Essential FIT (Free Independent Travel) experience is required
- A strong commitment to exceptional customer service is a pre-requisite
- Experience in a fast-paced environment with high touch expectations
- Experience in booking international air is highly valued
- Proficiency in Microsoft Office Suite
- Experience working across multiple booking and CRM platforms
- Familiarity with a Global Distribution System (Amadeus)
- Passionate about delivering outstanding customer experiences
- Exceptional attention to detail and accuracy
- Excellent written and verbal communication skills
- Willingness to take on challenges and adapt to change
- Proven experience of sales principles including qualifying, rapport building and closing techniques
- Excellent time management and organisational skills
- Australian work rights are essential for this position
Other Information
- Occasional interstate and international travel may be required for familiarisation trips
- Some after-hours work will be necessary including occasional requests to attend training sessions, product launches and industry events.
Why work for A&K?
Our valued team of travel professionals across Australia and New Zealand each share a passion for making travel dreams a reality. These enthusiastic individuals come from diverse backgrounds and cultures.
What you can expect with A&K
- Flexible and inclusive workplace where staff are encouraged to expand their skill set, take on challenges and contribute positively to our collective team.
- Supportive environment that will make you proud to work for A&K
- Investment in our staff with both in-house and external training opportunities
- Opportunity to progress your career, not just in Australia but as part of our global business
- Access to our Employee Assistance Program (EAP)
- Work in the enviable CBD office location
- Opportunity to work from home as part of our hybrid working from home/office model
- Monthly birthday celebrations and other team activities
- Staff discounts and Travel Benefit program
- An organisation that is mindful of the environment, conscious of waste and seeks to minimise our eco-footprint.
We're also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has proudly supported local communities around the world for the past 40 years.
For more details and to view the full Job Description visit our website https://www.abercrombiekent.com.au/careers/current-vacancies
If you meet the selection criteria and have appropriate work right, we would love to hear from you. To apply please send your resume and a covering letter outlining your suitability for the role.
EEO Statement
Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
