Lead complex technology-enabled telecommunications projects and programs from initiation through delivery. Responsibilities include coordinating cross-functional teams and external partners, managing customer migrations and service launches, overseeing scope, timelines, budgets, risks, governance, stakeholder communications, change initiatives, operational readiness, and transitions into business-as-usual operations.

Coordinate telecommunications customer solutions from order through implementation, working with customers, sales, technical teams, suppliers, and management. Responsibilities include service delivery, procurement and logistics support, contract and SLA management, quality checks, order handling, issue resolution, inbound customer enquiries, troubleshooting, and accurate recordkeeping. The role requires strong customer service, organization, communication, problem-solving, project coordination, and knowledge of telco voice and data services.

Designs, builds, and maintains reliable, scalable infrastructure and platforms. Develops automation, improves monitoring and observability, supports production systems through troubleshooting and incident response, and analyzes performance, cost, and utilization. Maintains infrastructure as code, documents systems and incidents, contributes to PHP application reliability, and mentors team members. Collaborates across network, cloud, platform, software, and operations teams.