Follow up warm leads and inbound enquiries, advise customers on BizCover business insurance products, maintain clear communication, drive sales to meet KPIs, and ensure legislative and quality-assurance compliance while delivering excellent customer service.

Manage an assigned portfolio of insurance brokerages, serving as the primary relationship and service contact. Responsibilities include onboarding and training brokers, supporting quotations and policy transactions, resolving requests, coordinating with underwriting and internal teams, promoting platform adoption, identifying growth opportunities, maintaining records, and attending industry conferences and events.