The Dialler Analyst will design, build, and optimise outbound contact centre campaigns using Genesys Cloud CX, monitor campaign metrics, collaborate with teams, troubleshoot issues, and produce performance analysis.

The Tele-Interview Consultant engages in tele-underwriting and interviews, managing schedules while ensuring high-quality service standards. They address queries, handle escalations and complaints, and work on process improvements within TAL's customer service framework.