The Tele-Interview Consultant engages in tele-underwriting and interviews, managing schedules while ensuring high-quality service standards. They address queries, handle escalations and complaints, and work on process improvements within TAL's customer service framework.

The Team Manager, Case Management oversees a team of Claims Consultants to deliver high-quality claims handling and customer service, ensuring compliance and effective risk management. Responsibilities include fostering process improvements, managing operational oversight, and resolving escalated issues while adhering to TAL's claims philosophy and industry best practices.