Top Tech Jobs & Startup Jobs in Melbourne

Manage employer workers compensation insurance accounts, premiums, policy updates, and payment-related queries. Explain premium calculations, resolve outstanding balances, maintain accurate policy information, apply legislation and internal processes, and collaborate with internal teams. The role requires clear communication, empathy, attention to detail, organization, and the ability to manage competing priorities in a regulated environment.

Assess and determine liability for allocated workers compensation or insurance claims in accordance with legislation, guidelines, and authorised limits. Manage complex and sensitive claims, meet required timeframes, communicate decisions and progress to stakeholders, document determination processes, and maintain accurate claim data in WorkSafe and EML systems. The role requires empathy, resilience, sound judgment, and the ability to navigate difficult conversations.

Identify and secure new business opportunities in the superannuation sector, develop proposals and value propositions, build strategic partnerships, and represent EML at industry events. The role manages relationships with superannuation funds, life insurers, administrators, and other stakeholders while providing market intelligence and supporting client onboarding and growth strategy. It is a permanent hybrid position in Sydney or Melbourne with occasional interstate travel.

Manage and improve Workday People Systems, including configuration, governance, reporting, dashboards, security administration, process design, and user support. Partner with stakeholders on digital strategy, system enhancements, change requests, and technology implementations. Create learning resources, maintain SharePoint content, and train People teams and managers. This is a six-month parental leave contract based in Melbourne or Sydney with hybrid work options.

Provide technical guidance and coaching for Group Life Insurance and Superannuation claims (TPD, Income Protection, Terminal Illness). Partner with case managers, team leaders and insurers to ensure compliance, quality assurance, process improvements and excellent customer outcomes.

Provide technical support and advice to claims Case Managers on Victorian workers compensation law and WorkSafe Victoria guidelines; coach teams, review practices, develop strategic initiatives, ensure compliance, and manage stakeholder relationships to meet performance and service targets.