Manage a team of Impairment Benefit Specialists within the legislation and achieve compliance with Performance Measures. Drive continuous improvement, innovation, and maximise performance revenue. Foster a customer-centric operating model and facilitate learning and development programs for the team. Full-time role based in Melbourne with flexibility to work from home.

Proactively and effectively manage end-to-end workers compensation claims in a self-insured environment, including coaching and escalations responsibilities. Prepare and implement strategies to achieve optimum outcomes and minimize claim costs. Provide customer-centric support and engage with stakeholders regularly. Manage rehabilitation providers and conduct health promotion activities to enhance customer wellbeing and empowerment.