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The role involves ensuring the reliability of cloud infrastructure, incident management, system design, and collaboration with engineering teams for ClickHouse Cloud.

As a Database Reliability Engineer, you will enhance ClickHouse's reliability and performance, manage incident responses, and collaborate with teams to optimize services. Responsibilities include improving metrics, debugging issues, and driving internal initiatives on reliability.

As a Technical Customer Support Engineer, you will assist customers with ClickHouse, provide technical solutions, and collaborate with teams to enhance support services while building strong client relationships.

Design, benchmark, and optimize ClickHouse Cloud performance at scale. Troubleshoot production issues, tune configurations, run chaos experiments, build measurement tools, and collaborate with core, cloud, and security teams to improve system resilience and scalability.

Plan and execute rolling upgrades across tens of thousands of ClickHouse clusters, own the full release pipeline, investigate and resolve production issues (including on-call), and build automation and tooling to make large-scale database operations safer and repeatable while collaborating with core database and cloud infrastructure teams.

The Technical Account Manager Architect will provide consultative support, manage customer escalations, and oversee L3 support cases, ensuring user success while collaborating with teams.

Provide consultative support and project engineering for enterprise customers: design, architecture, integration, implementation, performance testing, migrations, and documentation. Handle L1-L3 support, assist with POCs and production launches, collaborate with product/engineering/sales, create public/internal content, mentor hires, and provide on-call/global support with up to 35% regional travel.