The Customer Support Engineer will respond to support requests, explain software features to customers, and ensure efficient deployments while liaising with the development team. The role involves working with analytical tools and requires strong communication skills in both English and Japanese, alongside a foundational understanding of cybersecurity concepts.

The Manager of Customer Success is responsible for driving customer engagement, adoption, and renewals of Darktrace products. This role includes managing a regional team, collaborating with sales and marketing on strategies, and providing leadership and support. The manager will focus on achieving commercial targets and promoting professional development within the team.

The Customer Success Manager will manage a portfolio of enterprise accounts, building relationships, driving customer satisfaction, and ensuring successful adoption of the company's solutions. Responsibilities include monitoring customer health, conducting check-ins, advocating for customer needs, and providing onboarding support.