Lead and transform Managed Services business operations across India, South-East Asia and Oceania. Design operating models, drive OHS/Target Zero programs, own financial planning and forecasting, coordinate workforce and capacity management, implement contract and performance governance, manage operational risk and compliance, drive customer satisfaction, and lead transformation, automation and people development for the Business Operations team.

Lead complex 4G/5G RAN technical investigations and troubleshooting, perform protocol-level analysis and log tracing, design and approve RAN solutions, handle critical incidents, liaise with stakeholders, drive optimization and improvement initiatives, deliver technical documentation and knowledge-sharing, and participate in KPI and SWUS program activities.

Lead the EHSW function for Ericsson in Australia and New Zealand, focusing on health, safety, and well-being in high-risk environments. Develop strategies and ensure compliance with regulations across jurisdictions while managing a small specialist team.