Top Tech Jobs & Startup Jobs in Melbourne

Lead QA for ServiceNow platform enhancements: design and execute functional, integration, regression and ATF automation tests; validate releases, track defects, support deployments, and promote QA best practices within Agile teams.

Plans and executes internal and external meetings, events, and trade shows. Manages event logistics (venues, catering, transportation, A/V), vendor selection and negotiation, budgets, calendars, invitations, promotional materials, and ensures events align with brand and business objectives.

Lead and support analytics lifecycle activities: manage analytic data platforms, govern data access, design and implement reporting/BI, apply advanced quantitative modeling, deliver actionable business insights, contribute to policies, work independently on complex projects and mentor junior colleagues.

Design and produce labeling artwork and packaging layouts that support brand and identity systems. Collaborate with proofreading, labeling, and cross-functional teams, follow established guidelines and processes, and deliver high-quality work on schedule while communicating status to leadership and partners.

Lead analytics and optimization of the full RCM lifecycle (eligibility, billing, denials, collections). Build dashboards, perform variance and root-cause analyses, drive cash collections, support audits and payer contract reviews, and translate data into actionable insights for leadership.

Lead end-to-end process mapping and analysis using BPMN and process/task-mining tools to identify inefficiencies, create As-Is/To-Be documentation, define BRDs, model future-state scenarios, and drive cross-functional implementation with executive reporting.

Provide SaaS application support (primarily Adobe Sign/DocuSign) via ServiceNow, manage vendor and integration relationships, maintain runbooks and technical diagrams, lead onboarding and AP integrations, ensure SLA/KPI compliance, support escalations, document resiliency and compliance, and assist with application strategy.

Lead a cross-functional ServiceNow squad of developers and BAs to manage platform run operations, Agile delivery (2-week sprints), upgrades/patching, UAT, change/release governance, metrics reporting, stakeholder/vendor coordination, and continuous improvement while coaching team members and standardizing practices.