The Customer Success Director drives customer value across enterprise accounts, ensuring retention, expansion, and execution of strategies to meet business objectives. The role requires collaboration with internal teams to enhance the customer experience and implement solutions for growth and transformation.

Lead ANZ new-business sales for Genesys: build and execute go-to-market strategy, manage Account Executives, hit multimillion-dollar revenue targets, develop C-level relationships, recruit and coach top talent, align cross-functional teams, and represent Genesys in the CX and SaaS markets.