Lead multiple concurrent SaaS implementations from kickoff to graduation. Manage project plans, configure and validate software, gather requirements, train clients, drive adoption, and coordinate cross-functional teams to deliver on-time, in-scope implementations and high customer satisfaction.

Own a portfolio of enterprise customers to drive retention, growth, and satisfaction. Act as trusted advisor, manage escalations, deliver business reviews, develop success plans, capture outcomes, coordinate cross-functional resources, mentor junior team members, and communicate customer feedback to Product.