Leads retailer service governance, customer advocacy, escalations, incident communications, service reporting, and continuous improvement across a B2B retailer portfolio. Identifies systemic issues, drives accountability and resolution, facilitates governance forums, and ensures customer commitments are delivered. Manages the Customer Success Manager and Key Account Coordinator while partnering with Account Managers to improve customer outcomes, retention, and operational alignment.

Coordinate commercial EV charging infrastructure projects from planning through completion. Support project managers with contractors, suppliers, contracts, documentation, scheduling, risk management, safety compliance, reporting, stakeholder communications, client updates, proposals, and customer meetings. The role requires managing multiple priorities while helping ensure projects are delivered safely, on time, within budget, and to quality standards.