As a Technical Escalation Engineer, you will monitor and maintain the health and performance of installed clusters, respond to incidents, document resolutions, collaborate with various teams, and ensure security and reliability of services in a 24/7 environment.

As a Customer Support Engineer, you will manage technical operations, troubleshoot customer issues, perform installations and upgrades, advocate for customer needs, and support technical sales activities. You'll work closely with customers and various teams to ensure satisfaction and full adoption of VAST products.