Provide escalated endpoint and SaaS support, manage onboarding/offboarding and device provisioning, administer MDM and identity systems, build automation and scripts, maintain operational playbooks, log incidents in Jira Service Management, and serve as an escalation point while improving processes.

Act as Tier 2 escalation for complex software issues across microservices, APIs, containers, and integrations. Troubleshoot deployments and OS issues, build and optimize automations (Superblocks, n8n, Tines, webhooks, Zendesk), analyze ticket trends, document runbooks, and collaborate with Engineering to surface and resolve product bugs.