Provide business insights through analysis, forecasting, reporting and monitoring to identify improvement opportunities. Develop tracking/reporting frameworks, support performance improvement initiatives, collaborate with stakeholders, apply root cause analysis, and enable data-driven recommendations for customer and business outcomes.

Lead portfolio strategy and enablement for Telstra Enterprise Mobility by maintaining a 12–24 month roadmap, aligning stakeholders across Product, Sales, Marketing, Technology and Strategy, translating market and customer insights into priorities, supporting innovation proofs and executive decision-making, and driving portfolio reporting to ensure measurable customer and business outcomes.

Own end-to-end product outcomes for network‑embedded fraud, scam and protection capabilities (PMM, TMM, EIR, Calltrack). Define vision, roadmap, KPIs, and prioritised backlogs; shape scalable cloud and software‑defined solutions; partner with engineering, cyber, data, legal and commercial teams to ensure resilience, observability, regulatory readiness and measurable risk reduction.