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The role involves leading the Customer Success team, managing client relationships, driving customer lifecycle success, and improving team performance through coaching and structured processes.

The Senior Customer Success Manager will enhance customer health, provide product education, resolve issues, and support continuous improvement, ensuring long-term value.

The Business Development Director is responsible for sourcing new customers in the public sector, achieving revenue targets, and leveraging relationships to develop business opportunities.

Lead a team of consultants to ensure successful project delivery, build customer relationships, drive continuous improvement, and support pre-sales activities.