Manage multiple SaaS implementation projects from planning through closeout, overseeing scope, schedules, budgets, resources, risks, change requests, reporting, and stakeholder communication. Serve as the primary customer contact during implementations, build trusted relationships, follow standardized PMO methodologies, and ensure projects remain on track. The role requires strong organization, autonomy, communication, and stakeholder management, with opportunities to support process improvement and coaching.

Senior software engineer on a Level 3 escalation team, investigating complex product issues, resolving defects, building support automation, and improving application reliability. The role involves Python and PHP development, JavaScript/Vue.js work, production monitoring, root-cause analysis, automated testing, and collaboration with Support, Product, and Engineering. It also includes mentoring support specialists, technical leadership, code reviews, and participation in an on-call rotation.