Lead and manage the deskside support team to deliver high-quality end-user technical support. Oversee timely hardware and software issue resolution, collaborate with the service desk, develop support strategies, document activities, and drive operational improvements.

Serve as a trusted, client-facing Technical Account Manager for Cloud Managed Services, providing strategic guidance on eDiscovery, legal technology, information governance, and cloud solutions. Build relationships, drive adoption and customer success, coordinate issue resolution, lead client reviews, and collaborate with internal teams to optimise service delivery and expand client use of Epiq solutions.

The Senior Consultant provides expert advice on law firm intake and conflicts processes, focusing on Intapp Open. Responsibilities include coordinating with stakeholders, implementing strategies, monitoring progress, and fostering collaboration.