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The Software Engineer II role entails developing and enhancing Zendesk's Account Service, writing clean code, and collaborating across teams.

Lead and manage cross-functional projects in Quote-to-Cash, ensuring operational integration, supporting GTM initiatives, and driving process optimization.

As a Senior Software Engineer, you'll design and implement customer-facing projects, mentor junior engineers, and influence technical decisions. Emphasizing quality work and effective communication, you'll collaborate with stakeholders.

As a Services Consultant, you will lead customer onboarding for Zendesk products, ensuring effective automation solutions and successful implementation while managing client expectations and promoting best practices.

Provide technical support for Zendesk products via chat, email, and phone. Mentor teammates, troubleshoot complex issues, and ensure excellent customer experiences.

The Customer Success Manager ensures customers gain value from Zendesk solutions through engagement, advocacy, and relationship building, focusing on product adoption and experience enhancement.