Top Tech Jobs & Startup Jobs in Melbourne

Provide combined technical and customer support for iTero hardware, software, and services. Troubleshoot remotely and on-site, manage and escalate tickets in Salesforce/JIRA, assist onboarding and training, process transactions, document cases, identify trends, propose improvements, and support cross-functional teams and APAC coverage while meeting SLAs and NPS metrics.

Manage inbound and outbound logistics for Invisalign in India: international transportation, customs clearance, domestic distribution, carrier/vendor management, cost and freight audit, RFQs, and continuous improvement. Support trade compliance, logistics network expansion, and cross-functional guidance while resolving shipping escalations with RCA/CAPA and optimizing cost-to-serve and lead times.

Leads the Sales Administration team supporting field sales execution, productivity, and commercial performance. Manages team resources, processes, escalations, workflows, and cross-functional collaboration with Sales, Legal, Finance, Clinical, and Marketing. Drives sales projects, continuous improvement, operational discipline, and efficient ways of working while coaching team members and ensuring effective delivery.

Handles customer inquiries, requests, and complaints through phone, chat, email, and mail. Documents interactions, manages treatment status and sales follow-up, escalates issues, and collaborates across departments to resolve customer concerns. Supports sales and marketing database entry, tracks performance metrics, provides customer trend feedback, maintains product and policy knowledge, and supports audits and quality processes. Requires basic orthodontic and dental knowledge and weekend availability as needed.

Partner with AFAB India plant leadership to build workforce readiness, talent acquisition, leadership capability, employee relations, compliance, engagement, and organizational design to support rapid manufacturing site growth.

Provide process engineering and data-science support for Treat Operations: analyze processes, run DOE/SPC and root-cause studies, build dashboards and decision-support tools, deploy standard work, prioritize and execute improvement projects, and influence global stakeholders to implement data-driven operational improvements.

Engage customers by phone and email to identify, qualify, and sell digital services. Research and prioritize target accounts, conduct virtual demos, capture customer data, resolve inquiries, and collaborate with field sales to drive quota attainment and renewals.

Design and implement scalable, secure iOS applications using Swift and SwiftUI. Collaborate with product, design, QA, and backend teams; lead code reviews and mentor developers. Build and maintain CI/CD pipelines, write unit and UI tests, profile performance with Instruments, follow Apple security guidelines, and prepare App Store submissions while integrating with GraphQL/REST APIs.

Lead Commercial Operations for India (Invisalign), manage customer support and service, design SOPs and systems, forecast fulfillment, analyze VOC/NPS/Medallia feedback, drive process improvements with APAC Ops, handle facility administration and EHS, manage vendor/contracts, and coach teams to improve customer experience.

Lead a team of C++ developers and SQA engineers to design, build, and maintain scalable 3D CAM software for mass-customized orthodontic products. Define product vision and requirements, prioritize projects, hire and mentor team members, own development processes and quality, and collaborate with Product Engineering, Production, Clinical, and Materials teams to deliver production-ready features.