Top Tech Jobs & Startup Jobs in Melbourne

Lead strategic client relationships for workers' compensation accounts: develop and execute account plans, monitor SLAs, identify risks and trends, drive return-to-work outcomes and claims cost reduction, deliver data governance, reporting and dashboards, and collaborate with claims, advisory specialists and intermediaries to influence executive stakeholders.

The Eligibility Officer assesses and makes decisions on claims, advises on disputes, calculates benefits, and manages case transitions.

Lead data-driven performance and process improvement initiatives across insurance operations (Workers Compensation), measure KPIs, manage projects from case to implementation, engage stakeholders, and drive change to improve compliance, customer outcomes, and operational efficiency.

Support performance improvement by analyzing claims and operational data, translating business plans into action, identifying and re-engineering processes to reduce cost and cycle time, developing initiatives with Continuous Improvement, coaching staff, and assisting senior management to achieve remuneration, quality, and operational objectives.

Assess and determine workers' compensation claim eligibility in a self-insured Queensland environment, investigate unclear liability, review and approve PIAWE and weekly compensation calculations, liaise with payroll and stakeholders, transition accepted claims to ongoing case managers, and maintain compliant, accurate claim documentation in Assure.