Manage a portfolio of 50–75 SMB construction clients across Australia, driving product adoption, renewals, and long-term retention. Serve as primary client contact, develop product and industry knowledge, collaborate with Support/Product/Onboarding, monitor client health, visit sites periodically, and advocate internally to ensure clients receive measurable value.

Generate qualified opportunities via outbound prospecting, networking, and events. Research decision-makers, run multi-channel outreach, qualify leads and book meetings for AEs, maintain HubSpot, attend industry events, travel occasionally for in-person demos, and collaborate with marketing.

Lead architecture and engineering practices across web, backend, and mobile. Hands-on contributor who writes and reviews code, sets standards, mentors a 26-person offshore team, partners with product and founders, resolves delivery bottlenecks, and scales engineering capability in Melbourne.