Processes and validates customer sales orders, including complex project orders with milestone delivery and billing schedules. Coordinates availability, delivery proposals, order status, and escalations across sales and fulfillment teams. Responds to customer inquiries, resolves order discrepancies, maintains accurate order books and customer master data, and reports order, delivery, sales, and stock information. Supports continuous improvement of order management processes.

The Key Account Manager will drive sales growth, manage relationships with wholesalers, and promote lighting solutions across Eastern Victoria, focusing on customer satisfaction and profitability.