Manage relationships with key account partners, support onboarding and partnership development, coordinate store launches and marketing campaigns, monitor account performance, prepare reports, and collaborate with internal teams to resolve requests and drive sales and order growth. The role requires professional English and Mandarin proficiency, strong relationship management, organization, data comfort, and familiarity with Australian business communication.

Plans and executes platform operations, event initiatives, email marketing campaigns, market expansion, partnerships, offline promotions, and promotional-material logistics. The role develops relationships with Western businesses and universities, optimizes engagement using data, coordinates cross-functional teams, and creates bilingual English and Mandarin content.

Develop and manage partnerships with Chinese and Asian restaurants in Melbourne. Responsibilities include market and competitor research, merchant acquisition and negotiations, onboarding and product training, platform operations, regular merchant visits, issue resolution, and strategic account management. The role collaborates with marketing and delivery teams to increase merchant transactions, improve partner experience, and maintain strong commercial relationships.