Manage relationships with key account partners, support onboarding and partnership development, coordinate store launches and marketing campaigns, monitor account performance, prepare reports, and collaborate with internal teams to resolve requests and drive sales and order growth. The role requires professional English and Mandarin proficiency, strong relationship management, organization, data comfort, and familiarity with Australian business communication.
Key Responsibilities
What We’re Looking For
- Manage day-to-day relationships with key account partners
- Support new partner discussions, proposals and onboarding
- Coordinate store launches, promotions and marketing campaigns with partners
- Monitor account performance and identify opportunities to improve sales and order growth
- Prepare regular performance reports and updates for partners
- Work with internal Marketing, Operations, Product, Tech and Finance teams to resolve partner requests and support projects
- Maintain accurate account information and follow up on ongoing actions
- Support the team in developing new national and local partnership opportunities
What We’re Looking For
- Experience in Account Management, Business Development, Partnerships or a similar client-facing role
- Experience in food delivery, hospitality, e-commerce or technology is preferred
- Good communication and relationship management skills
- Comfortable working with data and preparing basic performance reports
- Organised and able to manage multiple accounts and tasks at the same time
- Proactive, responsible and comfortable working independently
- Professional proficiency in both English and Mandarin Chinese is required, as the role involves communication with both external partners and internal teams
- Good understanding of Australian business culture and professional communication
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What you need to know about the Melbourne Tech Scene
Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.
