As an Associate Support Specialist, you will provide first-level customer support by resolving inquiries and technical issues. You'll utilize your analytical skills to guide users and collaborate with engineering teams while maintaining relationships via various communication channels. This role involves managing multiple cases, updating knowledge bases, and identifying system bugs to enhance support documentation.

The Senior Sales Engineer will support Account Executives by managing and performing technical demonstrations of Veracross solutions to prospects in the APAC region. Responsibilities include logging and tracking demo schedules using Salesforce, onboarding and training new hires, addressing customer inquiries, and contributing to webinars.