Top Tech Jobs & Startup Jobs in Melbourne

Owns operational risk and compliance execution across financial services operations. Responsibilities include maintaining risk and control frameworks, designing and testing controls, coordinating audit readiness, managing incidents, tracking remediation, supporting regulatory compliance, and reporting risk insights. The role partners with business leaders, Risk, Compliance, Legal, and Audit teams to strengthen governance, operational resilience, and risk culture within an Australian superannuation environment.

Serve as the first point of contact for clients and financial advisers through phone, email, and web chat. Provide accurate support on superannuation, insurance, investments, and pensions; resolve enquiries, maintain interaction records, and collaborate with the team to meet service and performance targets.

Provides first-line support to investors and advisers through phone, email, messaging, and workflow systems. Resolves and escalates queries, maintains accurate records, performs outbound calls, monitors service levels, and meets customer satisfaction and response-time KPIs. The role requires strong communication, empathy, accuracy, complaints handling, compliance awareness, and proficiency with internal systems and Microsoft Office.

Owns end-to-end organizational change for complex business and technology initiatives. Responsibilities include change strategy, impact and readiness assessments, stakeholder alignment, communications, training, resistance and risk management, adoption measurement, benefits realization, and post-implementation reinforcement. Requires financial services experience, strong facilitation and communication skills, and familiarity with Agile, SAFe, Waterfall, or hybrid delivery environments.

Manage strategic client relationships across financial services, focusing on executive engagement, customer satisfaction, commercial and contractual oversight, escalations, service quality, growth, and sales targets. Lead client capability workshops, understand business and operational requirements, support change initiatives, and coordinate internal teams to deliver value. The role requires strong financial analysis, P&L and revenue forecasting knowledge, familiarity with Australia’s superannuation and funds management sector, and at least five years of client relationship management experience.

Supports transfer agency and fund administration operations through payment processing, reconciliations, invoicing, KPI reporting, exception management, regulatory reporting, UAT, operational change, and client onboarding. Owns FATCA and CRS reporting for approximately 70 fund managers, including data validation, stakeholder coordination, regulatory lodgements, and issue resolution. Maintains operational controls, supports audit readiness, investigates complex issues, and contributes to process improvements and system change implementation.

Lead the full performance testing lifecycle for complex, high-volume enterprise systems, including planning, scripting, execution, monitoring, analysis, reporting, and release certification. Define performance strategies, risks, benchmarks, and non-functional requirements; resolve defects with delivery teams; optimize automated testing pipelines; and manage test environments and capacity planning across distributed teams. The role focuses on .NET, microservices, cloud technologies, and financial services platforms.

Supports transfer agency and fund administration operations through payment processing, reconciliations, invoicing, KPI reporting, exception management, regulatory reporting, and operational queries. Manages FATCA and CRS reporting for approximately 70 fund managers, including data validation, stakeholder coordination, regulatory lodgements, and issue resolution. Also supports UAT, system changes, client onboarding, operational readiness, process improvements, controls, audit compliance, and business integration initiatives.