Top Tech Jobs & Startup Jobs in Melbourne

Serve as the first point of contact for clients and financial advisers through phone, email, and web chat. Provide accurate support on superannuation, insurance, investments, and pensions, resolve enquiries, maintain interaction records, collaborate toward performance targets, and uphold high service standards. Comprehensive training is provided, and no prior financial services experience is required.

Manages the IT risk and compliance control framework, including risk assessments, control assurance, audit coordination, regulatory alignment, cyber and third-party risk monitoring, business continuity, disaster recovery, KRIs, and senior-management reporting. The role supports compliance with APRA CPS 230, CPS 234, ASAE 3402, and ISO standards while coordinating remediation and influencing stakeholders across a regulated technology environment.

Administer and maintain Salesforce, including configuration, security, automation, reports, dashboards, data quality, troubleshooting, testing, releases, documentation, and integrations. The role gathers stakeholder requirements, delivers scalable system enhancements, supports users, and contributes to continuous improvement of Salesforce capabilities.

Support delivery of Australian fund tax compliance and reporting for investment funds. Prepare and review tax returns, investor statements, withholding and GST reporting, support onboarding, respond to stakeholders, assist process improvements, and ensure compliance with risk and governance requirements.

Manage and grow relationships with key client contacts in fund management, lead commercial and contractual engagements, drive client satisfaction and revenue growth, run capability workshops, resolve escalations, and coordinate internal teams to deliver fund administration and transfer agency services.

Serve as first point of contact for inbound customer calls and messages, resolving queries, escalating as needed, and meeting SLA/KPI targets. Build relationships with advisers and investors, manage client mailboxes and workflow systems, produce accurate reporting, and ensure compliance with AML/KYC and non-advice rules.

Seeking fund accounting and administration professionals (Associate through Manager) to deliver NAV calculations, investor and financial reporting, prepare/review financial statements under IFRS/US GAAP/Lux GAAP, manage client/auditor relationships, support fund launches and operational initiatives, resolve accounting issues, drive process improvements, and mentor junior staff. Roles vary by level from hands-on preparation to team leadership and client management.

Provide Australian tax compliance and reporting for investment funds and financial services clients. Prepare and review tax calculations and returns, support client onboarding and transitions, respond to stakeholders, maintain tax policies and controls, participate in process improvements, mentor junior staff, and ensure regulatory and governance adherence.