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The Senior Customer Success Manager acts as a strategic advisor to enterprise customers, ensuring they achieve business outcomes through Genesys Cloud, while enhancing customer retention and satisfaction.

Responsible for planning, executing, optimizing, and reporting on digital marketing programs in ANZ & India, focusing on lead generation, account engagement, and pipeline contribution.

The Customer Success Director drives customer value across enterprise accounts, ensuring retention, expansion, and execution of strategies to meet business objectives. The role requires collaboration with internal teams to enhance the customer experience and implement solutions for growth and transformation.

As a Forward Deployed Engineer, you'll lead AI transformation for strategic customers, integrating solutions to enhance customer experience through design, prototypes, and optimizations.

Responsible for helping organizations leverage Genesys Cloud's technology to drive customer loyalty and operational efficiency through value consulting and strategic storytelling, engaging with executives and guiding decisions based on data-driven insights.