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The Customer Success Executive will lead customer engagement and operational delivery for key enterprise clients, focusing on ensuring value realization and driving revenue growth through strong relationships and strategic alignment.

The Senior Customer Success Manager acts as a strategic advisor to enterprise customers, ensuring they achieve business outcomes through Genesys Cloud, while enhancing customer retention and satisfaction.

Responsible for connecting customer experience delivery requirements to platform outcomes, conducting value assessments, quantifying business impact, and crafting compelling presentations.

As a Forward Deployed Engineer, you'll lead AI transformation for strategic customers, integrating solutions to enhance customer experience through design, prototypes, and optimizations.