The Senior Project Manager at Genesys leads customer engagements in Professional Services, managing projects from post-sales to support transition. Responsibilities include planning, team coordination, client communication, cost management, and contributing to proposals. This role requires customer-facing excellence, leadership, and the ability to advise on the effective use of technology to enhance customer value.

The Senior Technical Account Manager is responsible for delivering technical success to Genesys customers, managing relationships, advocating for customer needs, and enhancing platform adoption. Responsibilities include collaborating with teams, providing technical support, participating in product strategy, and leading operational reviews to achieve customer success. The role requires excellent communication, problem-solving skills, and a strong technical background in customer experience enterprise software.

The Customer Success Manager at Genesys is focused on establishing long-term relationships with customers by advising them on achieving their customer experience goals. This role includes managing customer portfolios, understanding business value drivers, ensuring product adoption, conducting reviews, and collaborating with various functions within Genesys to support customer onboarding and retention.