The Program Manager will onboard strategic customers, collaborate with engineering teams for project plans, advocate for customers' needs, facilitate incident responses, and provide timely customer notifications during service disruptions. This role involves leadership in customer-facing implementation projects across multiple product lines and ensuring exceptional customer service.

As a Senior Cloud Engineer, you will act as the primary technical advisor for Fastly's key clients, assisting with post-sales product implementation and customer strategy development. Your role requires broad technical expertise, relationship building, and collaboration with internal teams to optimize customer outcomes with Fastly’s products.