Manage a high-volume portfolio of enterprise and commercial SaaS customers through scalable, tech-touch engagement. Drive onboarding, product adoption, retention, renewal readiness, and expansion using digital touchpoints, customer health signals, playbooks, and automation. Maintain customer data in Planhat, identify account risks and opportunities, and collaborate with Sales, Support, Product, and Marketing to improve customer outcomes and scaled success programs.

Generate and qualify new business opportunities for Brandwatch by researching and outreaching to prospects, booking platform walk-throughs, managing a pipeline, and collaborating with Account Executives to drive revenue. Use sales engagement tools, participate in training, and meet outbound activity targets in a quota-driven, hybrid role.