Top Tech Jobs & Startup Jobs in Melbourne

Manage a portfolio of SMB merchants to drive retention, product adoption, upsell and measurable growth. Build trusted relationships, provide consultative business coaching, advocate merchant needs internally, and collaborate cross-functionally to deliver tailored solutions and meet outcome-based retention and expansion goals.

As the Senior Lead for Australia Escalations Support, you will enhance complaint resolution processes, lead a team, ensure compliance, and analyze trends to improve services.

Lead and develop a team of 10–15 BDRs to generate pipeline through outbound prospecting. Coach performance, set and own pipeline goals, analyze funnel metrics, implement prospecting best practices, partner cross-functionally on GTM strategy, and build scalable onboarding and coaching programs.