Provides customer and broker support for Coalition’s cyber insurance products. Responsibilities include answering inquiries, coordinating with underwriting, business development, security, and claims teams, educating brokers on products and quoting tools, entering manual submissions, issuing Certificates of Currency, processing policy changes, and helping implement improvements that reduce customer pain points.

Coordinate and localize marketing programs for Australia, support events and field marketing, manage timelines and vendors, partner with content/creative/PR teams, gather market insights, and measure program outcomes to optimize campaigns.

Build and manage broker relationships to generate qualified opportunities, meet sales quotas, and manage post-sale partner success. Track sales activities, champion Coalition's insurance and cyber-risk solutions, identify broker risks and adoption trends, and provide guidance through regular success reviews.