As a Customer Success Manager II at LivePerson, you will drive customer growth by identifying upsell opportunities, act as a strategic advisor to enhance customer engagement strategies, and develop tailored success plans. You will be responsible for leading quarterly business reviews, managing stakeholder relationships, and utilizing data-driven insights for continuous improvement in customer experiences.

The role involves designing innovative conversational experiences, leading design workshops, analyzing user intents and journeys, and collaborating with various stakeholders to implement bot designs. Responsibilities include creating design documents, iterating on prompts, reviewing conversation designs, and advocating for best practices in conversation design.