Top Tech Jobs & Startup Jobs in Melbourne

Design, build, and deliver tailored solutions to enhance and support the use of Intercom and other SaaS-based technologies. Provide day-to-day administration, troubleshooting, and support for the Intercom platform and its users. Collaborate with teams to improve customer engagement and develop integration solutions. Engage with Intercom representatives and own end-to-end outcomes for Intercom roadmap.

Head of Product role at Xero within the practice management area, responsible for leading multiple product areas, driving product strategy, managing partnerships, and developing a team of product managers.

As a Senior Account Manager at Xero, you will manage and grow relationships with large and mid-tier Accounting Partners, helping them execute digital strategies to migrate clients to the Xero platform. This role entails extensive travel, overseeing sales performance, and driving online strategy while maintaining regular communication with partners to ensure their success.

As a Senior Product Designer at Xero, you'll design meaningful experiences for mobile applications, engaging with product and technology teams on large projects, conducting user research, creating prototypes, and ensuring design consistency and quality across your product portfolio.

The Senior Engineer - Data Reliability will engage with product teams to consult on architectural decisions, tackle complex engineering problems, and promote a culture of continuous improvement. The role involves providing real-time support for customer-facing applications, managing scalable data platforms, and participating in incident response. It requires strong ownership, collaboration, and communication skills, along with a deep understanding of database technologies.

The Customer Experience Specialist at Xero provides 24/7 support to Xero users, guiding small business owners, bookkeepers, and accountants through their queries. They aim to provide exceptional customer service and help customers make the most out of Xero's platform. Responsibilities include resolving customer queries, participating in call campaigns, and ensuring customer satisfaction. Success is measured by providing quality support, adapting to changing needs, collaborating effectively, and meeting targets for responses and issue escalation.

Responsible for crafting and communicating a cohesive long-term design vision for beautiful new products at Xero. Partner with design, product, and engineering leaders to define design direction, set standards, and grow design capabilities within the team.