Top Tech Jobs & Startup Jobs in Melbourne

Build and operate production mobile features for the Xero Accounting App across iOS, Android, and React Native. Own complex functionality from technical design through release and ongoing operation, collaborate across mobile and backend teams, shape the native-to-cross-platform architecture transition, improve reliability and delivery efficiency, and mentor engineers. Work includes performance, scalability, observability, incident response, automation, and AI-assisted development.

Build and ship complex React Native mobile features for Xero’s accounting app, owning work from technical design through production operation. Evolve scalable mobile architecture, improve performance, reliability, security, observability, and engineering efficiency, and collaborate across Product, Design, backend, platform, and web teams. Mentor engineers, contribute to technical decisions, participate in incident response and post-mortems, and use automation and AI-assisted development to accelerate delivery.

Supports the design, improvement, and operation of security detection and response capabilities. Monitors and investigates alerts, contributes to SIEM, SOAR, EDR, and cloud security workflows, builds detections and integrations, and develops runbooks, playbooks, dashboards, and automations. The role collaborates with security, engineering, product, customer experience, and legal teams while developing engineering skills through guided delivery, pairing, incident participation, and continuous learning.

Build and rapidly deploy internal AI-powered tools and automations that reduce operational toil. Integrate Jira, Confluence, Workday, and data warehouses through APIs; automate reporting, headcount management, and roadmapping workflows; evaluate custom, low-code, and SaaS solutions; prototype scalable AI-enabled improvements; and mentor operations teams in modern AI tooling.

Lead Xero’s SRE team and reliability program across APAC and EMEA. Own HA/DR testing, incident command, reliability gap remediation, and improvements to detection, response, and prevention. Partner with platform, observability, database reliability, and shared services teams while reducing customer-detected incidents. Build and mentor a distributed engineering team, establish reliability practices, and maintain calm, effective incident response across time zones.

Owns customer incident management from investigation and impact assessment through resolution and post-incident review. Coordinates engineering, product, support, leadership, and regional teams during high-pressure incidents; leads customer communications; develops incident processes and registers; and recommends improvements to reduce recurrence and customer disruption.

Lead strategy and execution for Xero’s AI Shared Services platform, including eventing, communications, search, and related reusable capabilities. Define the domain roadmap, establish success metrics and dashboards, build stakeholder relationships, and drive adoption across product and engineering teams. The role requires managing interdependent platform products, applying technical fluency across distributed systems and cloud environments, making investment cases, navigating ambiguity and dependencies, and growing high-performing people and teams.

Lead the strategy, development, and scaling of shared platforms and operating models for AI-native delivery. Align stakeholders, establish roadmaps and governance, measure adoption and organizational impact, and move AI workflows from pilots into repeatable products. Partner with Engineering, Security, Data, and other teams while coaching teams in effective AI product practices and translating complex technical capabilities into investment decisions.

Provides phone, email, and chat support to small business owners, bookkeepers, and accountants using Xero. Resolves accounting-related customer queries, conducts proactive outreach, builds customer trust, and identifies when escalation is needed. The role also involves meeting service quality and turnaround targets, collaborating across teams, and helping improve support through accounting knowledge, Salesforce, generative AI, and new technology.

Drive revenue growth across small and medium-sized business accounts through high-volume outbound campaigns. Promote integrated payment and financial solutions, manage conversion pipelines, track sales metrics, and maintain Salesforce records. Use consultative communication to identify customer needs, explain product benefits, meet activity targets, and optimize outreach messaging in collaboration with Marketing, Data Science, and Customer Success teams.