Top Tech Jobs & Startup Jobs in Melbourne

Build and operate end-to-end workflows and integrations using SnapLogic, Tray, low-code platforms, and AI tools. Responsibilities include eliciting stakeholder requirements, translating manual processes into reliable automations, deploying monitored and documented production solutions, applying engineering standards, participating in quality reviews and incident response, and helping establish the team’s technology practices.

Provides phone, email, and chat support to small business owners, bookkeepers, and accountants using Xero. Resolves accounting-related customer queries, conducts proactive outreach, builds customer trust, and identifies when escalation is needed. The role also involves meeting service quality and turnaround targets, collaborating across teams, and helping improve support through accounting knowledge, Salesforce, generative AI, and new technology.

Serve as first point of contact for small business owners, bookkeepers, and accountants via phone, email, and chat. Use accounting fundamentals and Salesforce to resolve issues, run proactive outreach campaigns, escalate when needed, and help customers get more value from Xero. Meet quality and turnaround targets and complete an initial in-office training period.

Provide phone, email, and chat support to small business owners, bookkeepers, and accountants using Xero. Resolve accounting and product queries, conduct proactive outreach, identify appropriate next steps, and escalate when needed. Build customer trust through clear communication, sound judgment, patience, and problem-solving. Work toward quality and turnaround targets while developing accounting knowledge and adapting to new technologies, including generative AI.

Drive revenue growth across small and medium-sized business accounts through high-volume outbound campaigns. Promote integrated payment and financial solutions, manage conversion pipelines, track sales metrics, and maintain Salesforce records. Use consultative communication to identify customer needs, explain product benefits, meet activity targets, and optimize outreach messaging in collaboration with Marketing, Data Science, and Customer Success teams.

Own the customer journey from initial contact through the first 90 days. Handle inbound leads, conduct discovery conversations and product demonstrations, guide customers through setup and adoption, and deliver individual or group onboarding sessions covering invoicing, bills, payments, and bank feeds. Manage a personal pipeline, drive subscription activation and conversion, and coordinate handoffs to ecosystem partners and customer success teams.

Build internal tooling and platform improvements for database reliability. Split time between software engineering and database operations: monitoring, observability, performance tuning, incident response, migration to RDS/Postgres, and automating fleet management to improve resilience and developer efficiency.

Lead end-to-end data science projects for Payroll: frame problems, build experiments, productionise ML models, measure AI product outcomes, and mentor junior scientists. Work cross-functionally with product, engineering and design to improve conversion, retention and product outcomes using modern data stacks and AI automation.

Develop and deploy machine learning products and services by translating complex business problems into applied research programs. Build robust data pipelines and reusable code in Python or Scala, develop and evaluate applications involving NLP, computer vision, and LLMs, and monitor algorithms at scale. The role also involves managing research risks, collaborating cross-functionally, mentoring colleagues, communicating complex findings, and raising scientific and engineering standards.

Lead engineering team to modernize C#/.NET and React codebases, design scalable distributed systems on cloud (AWS), integrate agentic AI/LLMs into workflows and products, improve CI/CD, reliability and incident response, mentor engineers, and drive cross-functional technical strategy.