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Provide frontline support to small business owners, bookkeepers, and accountants via phone, email, and chat. Use accounting fundamentals to resolve queries, perform proactive outreach, and escalate when needed. Help customers realize Xero's value, meet quality and turnaround targets, and collaborate across teams to improve service.

Provide multi-channel customer support and proactive outreach to small business customers and accountants, resolving queries with empathy, using Salesforce and modern tools including Generative AI, meeting service levels and quality targets in a hybrid, shift-based schedule.

As an Engineering Manager, lead a team to enhance Xero's front end using modern technologies, focusing on team development and product delivery excellence.

Design and build scalable ML infrastructure and services to productionise models. Develop data orchestration pipelines, support real-time AI services, and collaborate with scientists and engineers to deliver LLM-powered features for millions of users.

The Engineering Manager will lead software delivery teams, champion AI workflows, resolve technical challenges, and enhance engineering practices to meet business goals.

The VP of Global Content will lead strategy and execution of content initiatives globally, manage a large team, ensure alignment with business goals, and leverage AI for efficient content production and measurement.

As a Senior Engineer, you'll develop AI workflows, lead delivery of AI agents, and integrate systems while collaborating with business teams to automate processes.

The Principal Software Engineer will lead mobile application development, bridge technical and product strategies, and ensure engineering excellence at Xero.

Manage a portfolio of bookkeeping partners to drive product adoption and expansion through outbound engagement, discovery calls, CRM-driven pipeline management, and cross-functional collaboration. Use sales tools and coaching to recommend commercial solutions, forecast revenue, and support partners to scale their practices.

Identify and qualify partner revenue opportunities for Xero's accounting and bookkeeping channel via inbound and outbound outreach. Vet prospects, document qualification and next steps in Salesforce, and hand off activated accounts to sales with context and momentum. Collaborate cross-functionally to ensure opportunities are progressed efficiently.