Manage customer success from onboarding through renewal and expansion. Build success plans, drive product adoption, track customer health and usage, deliver training, resolve blockers, gather feedback, and support retention and growth. Develop trusted relationships with customer stakeholders, identify churn risks and expansion opportunities, provide value and ROI insights, and collaborate cross-functionally on modernization, renewals, and customer outcomes.

Qualify inbound opportunities, conduct outbound prospecting, generate appointments, and build relationships with current and prospective customers. Manage leads and documentation in Salesforce, communicate Nintex’s value proposition, support product trials, identify customer needs, and recommend solutions. Collaborate with sales representatives and account managers to advance qualified opportunities through the sales funnel.