Support alliance managers, solution providers, and managed service partners across Australia by delivering cybersecurity enablement, technical training, demonstrations, proof-of-concept guidance, accreditation support, and opportunity assistance. Build trusted partner relationships, promote CrowdStrike’s cloud-native security platform, improve partner technical independence, support joint sales initiatives, and identify professional services opportunities. The role requires security architecture knowledge, strong communication, consulting or sales engineering capability, AI technology experience, and travel to partner locations.

Provides technical support for CrowdStrike customers globally, with a focus on Korean-speaking enterprise customers in the Asia-Pacific region. Responsibilities include troubleshooting application and operating-system issues, identifying root causes, resolving escalations, collaborating with engineering and product teams, creating knowledge articles, and supporting customers across scheduled shifts and holidays. The role requires strong bilingual communication, technical debugging expertise, customer focus, and familiarity with cybersecurity, cloud, identity, SIEM, or related technologies.

Assess customers’ Falcon environments, identify security misalignments, recommend remediation, and guide customers toward improved security posture. The role documents and resolves issues within SLAs, produces service reports, coordinates troubleshooting with support and internal teams, and maintains customer satisfaction. Candidates need cybersecurity experience, strong customer communication, Windows/Linux/macOS knowledge, and threat detection or incident response expertise.