Leads solution architecture and technical delivery for industrial data engagements. Designs scalable architectures, data models, integrations, ingestion pipelines, APIs, and visualization workflows using industrial data platforms and cloud technologies. Advises clients, leads implementation teams, establishes engineering and CI/CD standards, ensures solution quality and security, and mentors architects and developers. Requires experience with industrial systems such as historians, SCADA, PLCs, MES, and ERP, along with client-facing technical leadership.

Provides technical support for Rockwell Automation hardware and software, troubleshooting controllers, HMIs, PLCs, industrial networks, and related systems. The role investigates complex issues, documents resolutions, collaborates with engineering and product teams, creates technical knowledge articles, mentors colleagues, and supports continuous improvement. Customer assistance is delivered through phone, chat, and electronic channels in a hybrid environment.

Provides Japanese-language technical support for Rockwell Automation and Allen-Bradley software and industrial automation systems. Troubleshoots customer issues via phone, chat, and email; documents resolutions; manages service tickets; develops product expertise; creates technical documentation; delivers internal knowledge sharing; and supports customer satisfaction improvements. The role focuses on PLC, SCADA, HMI, drives, motion, and industrial networking technologies in a hybrid work environment.